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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / SMS sending from Dynam...
Customer Insights - Journeys forum

SMS sending from Dynamics for Marketing - anyone achieved this yet?

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Posted on by Ian_Bourne_Cloud2020 155

Has anyone managed to send SMS from DfM?

Which provider did you use?

Did you manage to set this up as an activity within a customer journey?

Many thanks!

Ian

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  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at

    Hi Ian Bourne,

    You can send SMS messages using TeleSign SMS for Dynamics Marketing.

  • Richard@BarheadAU Profile Picture
    Richard@BarheadAU 160 on at

    Hi Ian

    We've achieved this in 2 ways:

    (i) using Flow.  Create an activity template and embed in the journey, create an SMS account (we used Twilio), use Flow to trigger send by Twilio when the activity is created.  It's a bit crunchy, but it worked for simple one-way SMS sends

    (ii) Using Telesign custom channel - needs the Telesign custom channel to be downloaded from AppSource, instralled and then a bunch of configuration - but is a much more sophisticated solution (long/short codes, 2-way SMS, 2-step opt-in, etc)

    Hope that helps

  • Suggested answer
    Ian_Bourne_Cloud2020 Profile Picture
    Ian_Bourne_Cloud2020 155 on at

    Many thanks Richard, I'll check out the two options

    Appreciate the support

  • Suggested answer
    Ian_Bourne_Cloud2020 Profile Picture
    Ian_Bourne_Cloud2020 155 on at

    Hi Adrian,

    Many thanks, I'll check out TeleSign SMS.  Appreciate you getting back to me with this.

  • kovinina Profile Picture
    kovinina 70 on at

    Hi Richard,

    were you able to add dynamics content to the SMS messages sent via TeleSign?

    Thanks,

    Nina

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