Hi All,
We're transitioning to Windows 10 with Office 2016 and having a nightmare with CRM 2011 for Outlook - specifically with the version stability. I am fully aware that Rollup 18 is the 'last supported version' for CRM 2011 and we've been running the client with that rollup patch applied (which is v 5.0.9690.4376 in Win7/Office 2010 32bit) for a long time.
However, under Windows 10 we're seeing that the earlier client v5.0.9690.1992 (Rollup 6) is actually more stable and loads in Outlook without any error. As soon as we apply the Rollup 18 (which, best practice would encourage) the plugin breaks, outlook fails to open/disables it etc).
Focussing on the 'working' version rollup 6 - the load behavior in Outlook doesn't work as expected. Once the plugin is enabled (there's 2 instances of it as seen here (which I can't seem to change): https://community.dynamics.com/crm/b/dynamicscrmsupportblog/archive/2015/04/23/why-two-crm-addins-within-outlook the plugin loads and works but this setting is lost when outlook is closed. Users have to re-add the plugin everytime they open outlook.
Historically we used to set the LoadBehavior reg key under HKCU\Software\Microsoft\Office\Outlook\Addins\CRMAddin to manage this - and despite there being several reg keys available under HKCU and HKLM, non of the load behavior keys have any effect.
I've tried using RegShot, What'sChanged and a number of registry monitoring tools to inspect, but cannot for the life of me find the key responsible for loading 'both' plugin elements.
Any advice on this with Office 2016/Win 10 or tips to get to the bottom of how we can manage this would be greatly appreciated.
Thanks
Dave
