Hello all,
I am writing this as these few months proved to be the worst nightmare of working with a gold certified partner of Microsoft and this nightmare continues to carry on. I bought a NAV system but i have no idea if i can ever use it again. Please certainly pardon my emotions as I am really in desperation and I am seeking for any help that can get me out of this situation.
My company is a small-sized distribution company that is in operations for about 10 years and because of growing demands from our business and our expansion overseas, we want to use a system that will be reliable, user-friendly and be able to enable our business to further grow. I spent months meeting up with system consultants, researching about the various systems, and I was certainly convinced that NAV would solve the many problems we have and be the choice system for my company. I still believe that NAV would be helpful to our business till this day until things got worst and worst and we are certainly desperate to find a way out because our system provider is holding hostage of the situation and threatening to walk away.
Since Sep last year, I have engaged a Microsoft gold certified partner, and was eager to work on creating the system for our company. However, problems with their ability to set up the system for us begin to arise and sessions we spend with them are often at spotting the setup mistakes that they made. The posting groups are not set up correctly, the functions that they claim to work were not delivered, customised reports are unable to reflect the correct information and unable to print and basically we are doing all the troubleshoot for them and they take days to fix it, which completely drives the budget higher than what was agreed upon. When we were on site to learn the system, errors just keep popping up, and they were troubleshooting it, instead of delivering a smooth run through. Despite all these that happened, we decided to give them more time and my overseas partner worked with them to continue fixing the problems while they just go live without the full setup. They had promised to deliver to us in 3-4 months and until last month, we are still troubleshooting for them.
While we have been frustrated with all these that had happened, we tried to be understanding until a few days ago. We have finally managed to migrate our old data from the old system and has began to start my financial year on the new NAV system for the local company and ready to run live. However, we began to experiencing problems logging in. We consulted the system consultants and they told us that our cloud server has been under attack by a virus, and affected by a ransomware and all our data is completely gone and they demand that we pay them another half of the total whole project cost, which we already paid more than 90%), else they will not support us.
The boss of the consultant company called to say that we had only 3 choices, 1) to contact the ransom person 2) to find another company to carry on the job 3) to pay them so that they will carry on to be our consultants and assist us to reset up in a new cloud server since we are back to square one as they had absolutely no backup of our data since everything is done on the cloud server
We had paid for the system, more than 90% of it already, spent such a long way to make the system finally be able to go live and at the end of the day all the money, effort and time have gone down the drain. The boss said that since they are able to do it much faster than the 1st time, they predicate they will take lesser time. I begged that they try to retrieve the databases, the reports but they said that they are locked by the ransomware and they are unable to access it. Also, they pushed the fault to the sever and our computers, saying that we are the cause of the problems, and they are totally not responsible for it. They also suggest that we switch a another cloud sever as they claim the current one is insecure. I was left in total shock. I couldn't believe what had happened. It is the consultants that have suggested that we sign up with the cloud server provider and has reassured us that they have worked together for some time and they are good.
Please let me know what I can do and should do now. I feel that I'm in a completely helpless stage and because all my data has been moved into it, and I have left from my old system to use the new one, my company is now thrown into a chaos. My overseas counterpart who shares the same NAV is affected operationally too.
I don't know how to further proceed as the partners whom should be working hand in hand with us in such difficult moments are taking hostage of the situation and I don't know how to continue working with them. I really hope someone here can show me the light and give me some needed guidance. We are hoping this misery would end soon and our operations can resume. There is really no where I can turn to and I have the Microsoft the provider for this system can assist us. Thank you.
Sincerely,
Jade
