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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Unable to print receip...
Supply chain | Supply Chain Management, Commerce
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Unable to print receipt using OPOS installed drivers for Epson TM-T20III from D365 MPOS

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Posted on by Fahad Ahmad Farooqi 60
Hi Guys,
 
Unable to print the receipt using OPOS installed printer Epson TM-T20III.
This is a very unique issue of its nature.
 
Following are the details:
1. Dedicated Hardware station is attached to the store.
 
2. MPOS and All Jobs are operational.
3. EPSON's OPOS drivers are installed successfully.
4. The test page is available on demand.
5. Upon printing the receipt, following error appears:
 
 
6. The event viewer shows following error:
 
 
7. The uniqueness of this issue resides in a very strange behavior. Since, the MPOS application gave error on receipt printing as shown above, so we expected that the printer is not working at all. However, once we clicked on X-Report, it printed it in a go. Also, we closed the shift and it printed the Z-Report.
 
We have tried all the methods to get rid of the issue but still all in vain.!!!
 
Can someone tell us where the problem is?
  • Verified answer
    Fahad Ahmad Farooqi Profile Picture
    Fahad Ahmad Farooqi 60 on at
    Unable to print receipt using OPOS installed drivers for Epson TM-T20III from D365 MPOS
    Actually, i missed your response but marking it as answered because your hint is actually right.
    I had resolved the problem after removing logo and placed it back with correct sizing dimensions.
     
    Cheers
  • Verified answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,512 Super User 2024 Season 2 on at
    Unable to print receipt using OPOS installed drivers for Epson TM-T20III from D365 MPOS
    Are your other printers from Epson working fine? From my POV, it doesn't look like a problem with the printer. Are you able to print other hardcoded reports like the X Report, Z Report, Starting Amount, and Tender Declaration? I faced a similar issue in the past due to a problem with the logo I added to the sales receipt. 
     

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