CustOpenTrans - Customer Settlement Transaction form issue

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Posted on by ThivaKar

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Hi Experts,

I have a issue in Settle Open Transactions form.
When i open for a particular customer to see the open transactions, i can see the other customer from different company in the form.

For eg. If i post a free text invoice for particular customer C1267 in a company "CEU".

When i check settle open transactions in the company "CEEE" for a customer say C1092, i can see C1267 there.

I checked the intercompany set up for both the customers , it is not active.

Can someone help with this issue.

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Brandon Wiese 17,790 on at

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What inter-company setup would that be?

If the two customers share the same Party, and are in the same Centralized A/R hierarchy, then you will see behavior like this in various places.

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ThivaKar 931 on at

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Ok.

Is this an issue? Because when i check customer balance list it does not match with the agening.. this is because for this customer i can see transactions for more than 10 lakhs in CustTrans Table.

Regarding settle open transactions form, should i change the party for a customer, as i dont want to see the transactions from another customer in another company here.

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Ludwig Reinhard Microsoft Employee on at

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Hello Rusty Ryan,

What you describe sounds indeed quite strange and might be caused by a system bug.

What is your current systems Version (R2/3 Cu7/8/...)?

Have you already checked the available hotfixes on LCS?

Best regards,

Ludwig

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ThivaKar 931 on at

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Hi ,

We are using R2 Version..

I didn't find any hot fix till now.

Also, The party id is same for the customer in another company.

The Standard AX allows the same party number in another company.

Can you please help me with better understanding

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Ludwig Reinhard Microsoft Employee on at

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Hi Rusty Ryan,

Is it possible that you post a screen print that illustrates where an how you see the the other customer transactions?

In addition, can you let us know whether you have setup the centralized payment functionality?

Best regards,

Ludwig

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ThivaKar 931 on at

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Here it is, when i click setlle open transactions for C1067

Can you please explain about centralized payment functionality.

If you told me to in steps. I will do that and tell you..

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Ludwig Reinhard Microsoft Employee on at

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Hi Rusty Ryan,

Centralized customer payments are described here: technet.microsoft.com/.../gg243312.aspx

There are a couple of setups required and you can quickly check if they have been made in your system or not by checking the TechNet article.

Best regards,

Ludwig

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ThivaKar 931 on at

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They are made in the system

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ThivaKar 931 on at

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Im really confused here.

Can someone tell me the steps to resolve this.

This is standard process. but still, i have a -10 lakhs transaction in custTrans for this [particular customer.

and if i check ageing balance for this customer it is 0.

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