Trying to add Email Templates to the new UCI

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Posted on by icimasa

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Hi,

I want to add a link to Email Templates on our new UCI Site Map and that works fine and I'm able to browse all templates but when I want to enter a form i get the following error:

Read-only and the form looks really strange. I added the Email Templates entity to the artifact of the site map,

Permission setting should be OK and even me as a system admin are not able to see the email template form. However if I do it through the old classic way under settings I'm able to edit email templates. So it seems to be an issue with the UCI.

regards

Martin

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a33ik 84,331 Most Valuable Professional on at

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Hello,

As you said it looks like a bug of UCI. I would recommend to get in touch with Microsoft and open a ticket.

Alternatively you can try to change a template using "Maker" experience - https://make.powerapps.com

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LuHao 40,892 on at

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Hi Martin,

This is by design.

The email template entity is currently read-only in the Unified Interface.

From this official document: https://docs.microsoft.com/en-us/power-platform/admin/about-unified-interface#read-only-entities-on-unified-interface

The following are entities that are currently read-only in Unified Interface:

KnowledgeArticleViews

KnowledgeBaseRecord

SharePointDocument

SharePointSite

SLA

SLAKPIInstance

Template

Contract

Contract Lines

Contract Templates

Case Resolution

Service

To edit an email template in UCI, I would recommend using advanced find to open its edit form.

Open the advanced find, select Look for Email Templates, click the Result. Then you can click on the record to edit it.

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icimasa 390 on at

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Hi Lu,

thanks for the detailed information and the workaround worked like a charm.

best regards

Martin

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