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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Statement Posting Error
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Statement Posting Error

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Posted on by Usman Shafiq 10

Hi Folks,

I am having below error while posting retail statement.

While processing the state Customer order invoiced, generic exception encountered in retail statement 92421011-000484 in the controller : Cannot create a record in On-hand inventory (InventSum). Item number: JBBC104079.
The record already exists.

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

    Hi Usman,

    This should for sure not happen in a standard environment. Can you tell if you have customizations? E.g. a security policy on the table InventSum? Which user is used for posting the retail statements? What exact roles does this user have?

  • Suggested answer
    Xusheng Profile Picture
    Xusheng on at

    Hi Usman,

    Does this issue happened on your Prod ENV? Is there any DB refresh recently? Have you try manually invoice the SO directly?

    For statement post issue, I suggest you create a new service request to Microsoft Retail support team, they will check the log and DB data and help unblock it next. hope this can help you.

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