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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Unable to run AX setup.
Microsoft Dynamics AX (Archived)

Unable to run AX setup.

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Posted on by Vinod Bhandari 220

Hi,

I am running ax setup to install Data Import/Export services on SQL server, setup will proceed up to updates page and throws error as bellow.

"Microsoft Dynamics@ AX Setup 

An unexpected exception occurred during Setup. 

See the log File Files\MicrosoFt Dynamics 

Logs\2017-07-13 Il-SS-S8\Dynamics5etupLog.txt For details."

I have checked in Dynamics Setup log where it says requested resources is in use 

(Exception from HRESULT: 0x800700AA)

=== Setup logging started: 7/13/2017 3:22:01 PM ===
Running file: "C:\Program Files\Microsoft Dynamics AX\60\SetupSupport\AxSetup.exe" RelatedFilesDir="F:\DynamicsAx" AutoRun=1 Location=" 367,60" LogDir="C:\Program Files\Microsoft Dynamics AX\60\Setup Logs\2017-07-13 15-21-55"
AxSetup version number: 6.3.3000.111
Microsoft Windows NT 6.1.7601 Service Pack 1 (64 bit)
TFGSQL1
DXBOFFICE\Ax.Admin
Interactive: True

2017-07-13 15:22:01Z RelatedFilesDir=F:\DynamicsAx
2017-07-13 15:22:01Z Location= 367,60
2017-07-13 15:22:01Z LogDir=C:\Program Files\Microsoft Dynamics AX\60\Setup Logs\2017-07-13 15-21-55
2017-07-13 15:22:01Z Property RelatedFilesDir set to: 'F:\DynamicsAx'
2017-07-13 15:22:01Z Property LogDir set to: 'C:\Program Files\Microsoft Dynamics AX\60\Setup Logs\2017-07-13 15-21-55'
2017-07-13 15:22:01Z Common Property Install Path set to 'C:\Program Files\Microsoft Dynamics AX\60'.
2017-07-13 15:22:01Z Installation Path retrieved from registry. Value: 'C:\Program Files\Microsoft Dynamics AX\60'
2017-07-13 15:22:01Z Initializing log file: C:\Program Files\Microsoft Dynamics AX\60\Setup Logs\2017-07-13 15-21-55\DynamicsSetupLog.txt

2017-07-13 15:22:01Z === Starting evaluation of existing installation state ===
2017-07-13 15:22:01Z MSI file: Components64.msi Installed: False
2017-07-13 15:22:01Z MSI file: HelpServer64.msi Installed: False
2017-07-13 15:22:01Z MSI file: ClientOba64.msi Installed: False
2017-07-13 15:22:01Z MSI file: TraceParser.msi Installed: False
2017-07-13 15:22:01Z MSI file: RapidStartConnectorService.msi Installed: False
2017-07-13 15:22:01Z MSI file: DIXF_AOS64.msi Installed: False
2017-07-13 15:22:01Z MSI file: DIXF_Service64.msi Installed: False
2017-07-13 15:22:01Z MSI file: DIXF_Client64.msi Installed: False


2017-07-13 15:22:02Z MSI file: AxVssWriter64.msi Installed: False
2017-07-13 15:22:02Z MSI file: Connector.msi Installed: False
2017-07-13 15:22:02Z MSI file: MRClient64.msi Installed: False
2017-07-13 15:22:02Z MSI file: MRServer64.msi Installed: False
2017-07-13 15:22:02Z Exception: System.Runtime.InteropServices.COMException

2017-07-13 15:22:02Z Message: The requested resource is in use. (Exception from HRESULT: 0x800700AA)

2017-07-13 15:22:02Z FullText: System.Runtime.InteropServices.COMException (0x800700AA): The requested resource is in use. (Exception from HRESULT: 0x800700AA)
2017-07-13 15:22:02Z at System.Management.ManagementScope.Initialize()
2017-07-13 15:22:02Z at System.Management.ManagementObjectSearcher.Initialize()
2017-07-13 15:22:02Z at System.Management.ManagementObjectSearcher.Get()
2017-07-13 15:22:02Z at Microsoft.Dynamics.Setup.PrereqAssembly.OSVersionCheckExternals.IsServer()
2017-07-13 15:22:02Z at Microsoft.Dynamics.Setup.PrereqAssembly.Utilities.GenerateOSTypeFilter()
2017-07-13 15:22:02Z at Microsoft.Dynamics.Setup.PrereqAssembly.PrereqData.PerformInitializingPostTableCreation(BackgroundWorker worker, Int32 STEP)
2017-07-13 15:22:02Z at Microsoft.Dynamics.Setup.PrereqAssembly.PrereqData.PerformInitializing(Object sender, DoWorkEventArgs e)
2017-07-13 15:22:02Z at Microsoft.Dynamics.Setup.PrereqAssembly.PrereqData.GetDataTable(DATATABLEMAP_ENUM dtme)
2017-07-13 15:22:02Z at Microsoft.Dynamics.Setup.PrereqAssembly.PrereqData.MsiNameToValidate(String componentId)
2017-07-13 15:22:02Z at Microsoft.Dynamics.Setup.FeaturePackMsiBase.GeneratePath(String msinameWithoutSuffix, Boolean isPlatformSpecific)
2017-07-13 15:22:02Z at Microsoft.Dynamics.Setup.MsiVisualStudioTools2013..ctor()
2017-07-13 15:22:02Z at Microsoft.Dynamics.Setup.MsiVisualStudioTools2013.get_Instance()
2017-07-13 15:22:02Z at Microsoft.Dynamics.Setup.Driver.Main(String[] args)

2017-07-13 15:22:02Z ==== Setup encountered an unhandled exception and could not be completed. For details see the previous messages in the log. ===

-------------------------------------------------------------------------------------------------------------------------

SetupPrepLog

=== Setup logging started: 7/13/2017 3:21:55 PM ===
Running file: "C:\Users\AX0144~1.ADM\AppData\Local\Temp\49\SetupPrep\SetupPrep.exe" RelatedFilesDir="F:\DynamicsAx" AutoRun=1
AxSetup version number: 6.3.164.0
Microsoft Windows NT 6.1.7601 Service Pack 1 (64 bit)
TFGSQL1
DXBOFFICE\Ax.Admin
Interactive: True

2017-07-13 15:21:55Z RelatedFilesDir=F:\DynamicsAx
2017-07-13 15:21:55Z Property RelatedFilesDir set to: 'F:\DynamicsAx'

2017-07-13 15:21:55Z === Starting evaluation of existing installation state ===
2017-07-13 15:21:55Z MSI file: SetupSupport64.msi Installed: True

2017-07-13 15:21:55Z === Starting UI phase ===
2017-07-13 15:21:55Z S011WelcomeInfo
2017-07-13 15:21:55Z S0135UpdateLicenseTerms
2017-07-13 15:21:55Z S018InstallProgressInfo
2017-07-13 15:21:55Z Initializing log file: C:\Program Files\Microsoft Dynamics AX\60\Setup Logs\2017-07-13 15-21-55\SetupPrepLog.txt

2017-07-13 15:21:55Z === Starting execution phase ===
2017-07-13 15:21:56Z === Applying Updates to Setup Support Files ====
2017-07-13 15:21:56Z Searching for updates...
2017-07-13 15:22:01Z No applicable updates were found.
2017-07-13 15:22:01Z ******************************************************************************************************

2017-07-13 15:22:01Z Setup could not find a required file in the source location '\SetupSupport\TraceProviderCrimson.man'.

2017-07-13 15:22:01Z ******************************************************************************************************
2017-07-13 15:22:01Z Common Property Install Path set to 'C:\Program Files\Microsoft Dynamics AX\60'.
2017-07-13 15:22:01Z Common Property Install Path set to 'C:\Program Files\Microsoft Dynamics AX\60'.
2017-07-13 15:22:01Z Common Property Install Path set to 'C:\Program Files\Microsoft Dynamics AX\60'.
2017-07-13 15:22:01Z <?xml version="1.0" encoding="utf-8" ?>
2017-07-13 15:22:01Z <configuration>
2017-07-13 15:22:01Z <runtime>
2017-07-13 15:22:01Z <loadFromRemoteSources enabled="true"/>
2017-07-13 15:22:01Z </runtime>
2017-07-13 15:22:01Z </configuration>
2017-07-13 15:22:01Z Common Property Install Path set to 'C:\Program Files\Microsoft Dynamics AX\60'.
2017-07-13 15:22:01Z Running file: C:\Program Files\Microsoft Dynamics AX\60\SetupSupport\AxSetup.exe
2017-07-13 15:22:01Z AxSetup has been started. SetupPrep will wait until it finishes.
2017-07-13 15:22:04Z AxSetup has completed. It's return code was: '1'.
2017-07-13 15:22:04Z Additional information can be found in the AxSetup log file 'DynamicsSetupLog.txt'.

2017-07-13 15:22:04Z Setup screen was intentionally closed by the operator or by Windows.


2017-07-13 15:22:04Z === Setup was canceled or failed. For details see the previous messages in the log.

2017-07-13 15:22:04Z === Setup logging ended: 7/13/2017 3:22:04 PM ErrorLevel/ExitCode: '4' ===

Any suggestion on above issue, your help is much appreciated

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I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,349 Super User 2025 Season 2 on at
    RE: Unable to run AX setup.

    Hi Vinod,

    I have corrected your version tag as you have a question related to AX 2012. The current version is Microsoft Dynamics 365.

    Can you check if the Data import export service is already running? Can you try to stop this service and then do the update?

  • Vinod Bhandari Profile Picture
    Vinod Bhandari 220 on at
    RE: Unable to run AX setup.

    Dear Andre,

    SQL servers are in cluster of two nodes, data import export service is installed on node 2, but node 2 is down because of hardware issue, so i am trying to install the service on node 1 and i am getting error while installation.

    I have checked the setup on other servers and it's working fine,

    I have found bellow event on SQL node 1 event viewer.

    "Failed to Initialize WMI Core or Provider SubSystem or Event SubSystem with error number 0x800700aa. This could be due to a badly installed version of WMI, WMI repository upgrade failure, insufficient disk space or insufficient memory."

    As i checked server is running with enough memory and Disk space.

    Error in the event and in the DyanmicsetupLog is same (0x800700aa),  what above event specifies? Is this related to AX application setup issue?

    Please suggest your thoughts on this.

    Thanks,

    Vinod Bhandari.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,349 Super User 2025 Season 2 on at
    RE: Unable to run AX setup.

    Hi Vinod,

    I really don't know what a WMI is about. Did you try to install the component with or without slipstreaming cumulative updates?

    How is it possible that you have a cluster where the configuration was not the same?

    Did you search on the internet for possible causes of the WMI related errors?

  • Verified answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at
    RE: Unable to run AX setup.

    Windows Management Instruments and the COM components are related indeed. Can you open the Component Services for My Computer within the Computer Management node (or Windows Run command > comexp.msc)? I have seen some SQL installations where component services could not be accessed causing all sorts of problems with tools using WMI. It was a big struggle to get it fixed with our System engineers.

    You might want to try to restart the server completely, see if it was in some sort of a suspended state due to another installation or a Windows update.

  • Vinod Bhandari Profile Picture
    Vinod Bhandari 220 on at
    RE: Unable to run AX setup.

    Hi Andre,

    We have used Slipstreaming to install AX, Yes as you said, in the clustered environment if one node fails the resources will be failed over to other node, I don't know what is wrong but we are investing the issue figure out what's wrong.

    I will update you the status of the issue.

    Thank you for your suggestion 

    Regards,

    Vinod Bhandari

  • Vinod Bhandari Profile Picture
    Vinod Bhandari 220 on at
    RE: Unable to run AX setup.

    Hi vilmos,

    As we are facing issue in production environment, restarting server will be a challenge for us and we need proper downtime for that, But we will take your point into consideration and try restarting server to see whether it fixes the issue.

    Regards,

    Vinod Bhandari.

  • Vinod Bhandari Profile Picture
    Vinod Bhandari 220 on at
    RE: Unable to run AX setup.

    Hi Vilmos,

    Restarting SQL server resoles the issue, I am able to install Data Import / Export services on the server and it is working fine.

    Thank you.

    Regards,

    Vinod Bhandari

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