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Issues with customization and lack of Vendor support

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Posted on by Community Member Microsoft Employee

Our NAV 4.02 is heavily customized by our ex-vendor who have decided not to support us anymore due to huge number of support required to fix their buggy implementation/customization over the last 2 years.

While we manage to find a new vendor, this new vendor refused to support our customized modules saying that their support contract will only provide support for implementation and development done by themselves or Microsoft, not by other vendor.

There are some hotfixes we required but we are told that we can't patch our NAV due to our heavy customization. And our new vendor refuse to patch it for us despite having a valid support contract with them because it was considered out-of-scope as our existing customization is not implemented by them.

What can we do?

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