I can't access the customization

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Posted on by Javierpv

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Hi,

This morning I've been doing customizations in CRM Online 2013, to save and publish an entity has been blocked and since then I can not access to customize the system and the solutions,an error screen is displayed saying that you contact the administrator or the community or the support.

Other people in my company can customize without problems.

I am a user with the Administrator role and Customizer, so that can't be the problem.

Any idea to solve this problem?

Thank you.

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Aileen Gusni 44,524 on at

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Hi Javier,

Are your user using CAL license administrative?

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Javierpv 225 on at

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Hi Aileen,

Yes , my user using CAL license administrative.

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Aileen Gusni 44,524 on at

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Hi Javier,

Can you change to Read/Write? It should fix your problem.

Thank you.

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Javierpv 225 on at

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Hi Aileen,

Sorry, but where I make the change?

Thank you for your help.

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Aileen Gusni 44,524 on at

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Hi Javier,

No problem.

Go to User

Then you will find Administration tab:

Thanks.

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crmUserMN 840 on at

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1. Please open your user account

2. Change the "Access Mode" to "Read/Write"

3. Change "License Type" to "Professional"

4. Save your changes.

It should work. Thanks.

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Javierpv 225 on at

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Hi Aileen,

My user had already set the Read/Write.

I noticed that I have the license Type ....

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Aileen Gusni 44,524 on at

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How about the license type?

tipo de licencia?

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Javierpv 225 on at

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It does not appear ...

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Javierpv 225 on at

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The error is the following

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