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Hi guys,
Last friday I uploaded a custom plug-in and now my users are telling me that they get the error "There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing" every time they try to Qualify a Lead.
I already unregistered the plug-in, but they still cannot Qualify and keep getting the error. How can I check which plug-in/step is causing the issue please?
Kind regards,
Raúl
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I have seen this issue sometime when i had more than one plugin registered with the same message. If one of them failed i will receive this error message. TO resolve this issue i disabled other plugin and tested with one i was testing and it worked. So check if you have any other plugin registered on the same message if so disable it and test it.
Hi Chitra,
Well my plug-ins move lead's notes to opp's notes, but nothing related to status. And I have already disabled and unregistered the custom plug-in :(
Regards,
Raúl
i showed case as an example. In your case may be you are trying to set status and status reason that are related each other.
if you have SetStateRequest in your custom plugin i would suggest the value you are settign to statecode and statuscode fields.
This error occurs when you try to set status of the record with wrong status reason. for example case has following valid status and status reason transition.
| Status | status reason | |
| Case | 0:Active | 1:In Progress 2:On Hold 3:Waiting for Details 4:Researching |
| 1:Resolved | 5:Problem Solved 1000:Information Provided |
|
| 2:Canceled | 6:Canceled | |
while setting the status of the case if user assigns wrong status reason code and status code , you will see this error
if user tries to set case status reason to be 4:Researching and status to be 1:Resolved you will see this error because status reason 4 is not exists for status 1.Resolved
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