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New vendor account cannot be created

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Posted on by 82

We tried to create a new vendor account in D365 and when clicking the 'Save' button, the screen directs us to the 1st record of the vendor master.

Also, the system does not allow updating the address information of the newly created vendor account and it again directs the screen to the 1st record of the vendor master.

Does anyone of you have faced this kind of issue?

Not sure if it is a Microsoft bug, but I was not able to find any details regarding this kind of issue.

Thank you!

  • Suggested answer
    Mohit Rampal Profile Picture
    Mohit Rampal 12,552 Super User 2024 Season 1 on at
    RE: New vendor account cannot be created

    I would suggest to replicate in Dev environment, comment all the customizations related to vendor master (table and form) and test.

  • Anthikala Profile Picture
    Anthikala 82 on at
    RE: New vendor account cannot be created

    Yes, Mohit. That's what exactly happens.

    So your understanding is 100% correct.

  • Mohit Rampal Profile Picture
    Mohit Rampal 12,552 Super User 2024 Season 1 on at
    RE: New vendor account cannot be created

    Just to confirm your issue, when you create a new vendor, add vendor details and click on Save button, system saves the vendor, close the detail form automatically and take you to the first vendor in vendor master.

    And when you open that vendor again and try to click Add button in Vendor address, same behavior is repeated. Is my understanding of issue is correct?

  • Anthikala Profile Picture
    Anthikala 82 on at
    RE: New vendor account cannot be created

    Hello Mohit,

    Thank you for your reply. This issue exists for all users and all legal entities.

    I will check if there is any customization.

  • Anthikala Profile Picture
    Anthikala 82 on at
    RE: New vendor account cannot be created

    Hello Ramit,

    Thank you for your suggestion. I tried this again after resetting the usage data but the issue is there as it is. However, I cannot delete the form personalization as there are many.

    And also, this issue is common for all users.

  • Mohit Rampal Profile Picture
    Mohit Rampal 12,552 Super User 2024 Season 1 on at
    RE: New vendor account cannot be created

    Hi, Is this behavior for one user or all. It's not standard behavior, so please confirm is there is customization on this form.

  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,297 Most Valuable Professional on at
    RE: New vendor account cannot be created

    Can you please reset your usage data and remove all the form personalization and try ?

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