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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / New vendor account can...
Finance | Project Operations, Human Resources, ...
Suggested Answer

New vendor account cannot be created

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Posted on by Anthikala 96

We tried to create a new vendor account in D365 and when clicking the 'Save' button, the screen directs us to the 1st record of the vendor master.

Also, the system does not allow updating the address information of the newly created vendor account and it again directs the screen to the 1st record of the vendor master.

Does anyone of you have faced this kind of issue?

Not sure if it is a Microsoft bug, but I was not able to find any details regarding this kind of issue.

Thank you!

  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,809 Most Valuable Professional on at

    Can you please reset your usage data and remove all the form personalization and try ?

  • Mohit Rampal Profile Picture
    Mohit Rampal 12,573 Moderator on at

    Hi, Is this behavior for one user or all. It's not standard behavior, so please confirm is there is customization on this form.

  • Anthikala Profile Picture
    Anthikala 96 on at

    Hello Ramit,

    Thank you for your suggestion. I tried this again after resetting the usage data but the issue is there as it is. However, I cannot delete the form personalization as there are many.

    And also, this issue is common for all users.

  • Anthikala Profile Picture
    Anthikala 96 on at

    Hello Mohit,

    Thank you for your reply. This issue exists for all users and all legal entities.

    I will check if there is any customization.

  • Mohit Rampal Profile Picture
    Mohit Rampal 12,573 Moderator on at

    Just to confirm your issue, when you create a new vendor, add vendor details and click on Save button, system saves the vendor, close the detail form automatically and take you to the first vendor in vendor master.

    And when you open that vendor again and try to click Add button in Vendor address, same behavior is repeated. Is my understanding of issue is correct?

  • Anthikala Profile Picture
    Anthikala 96 on at

    Yes, Mohit. That's what exactly happens.

    So your understanding is 100% correct.

  • Suggested answer
    Mohit Rampal Profile Picture
    Mohit Rampal 12,573 Moderator on at

    I would suggest to replicate in Dev environment, comment all the customizations related to vendor master (table and form) and test.

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