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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Error message when try...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Error message when trying to share any dashboards on CRM

(1) ShareShare
ReportReport
Posted on by LD-14011515-0 8
It started happening recently, i don't really have a clue on what might be the cause or what the error means
Categories:
Microsoft Dynamics CRM
I have the same question (0)
  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Moderator on at
    Can you share whole error by clicking on the show details ?
  • LD-14011515-0 Profile Picture
    LD-14011515-0 8 on at
    Yes, sorry, just updated the post to include the entire message.
  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Moderator on at
    This error indicates that a custom control in Dynamics 365, specifically the MscrmControls.ShareControl, failed to render due to an issue where it is trying to access a property (like .length) on an undefined object. This suggests a potential bug in the control's code or a misconfiguration.
     
    Possible Causes
     
    1. Custom Control Misconfiguration:
    The custom control may be missing a required parameter or dataset in the form or view it's being used on.
     
    2. Data Issue:
    The control might be attempting to render data that is not available or improperly formatted.
     
    3. Third-party Dependencies:
    If this is a third-party custom control, it could be dependent on a library or dataset that is not being loaded properly.
     
    4. Cache Issue:
    Sometimes, browser cache or local data in Dynamics can cause rendering issues.

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