Assign a Case to a User, using C#

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Hi, guys!

I created a web service, that connects the chat support site of my company to our CRM. It basically creates Cases, and fills in the data that the customers are sending to us via our support site. My only problem is that in order to create a case, I have to log in a user (myself), who will be the creator of the cases.

My question is: How can I assign a case using C# to another user, assuming that I know the Guid of the assignee?

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Deepesh161 6,317 on at

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Here you go: msdn.microsoft.com/.../gg309540(v=crm.6).aspx

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Community Member on at

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I tried this already:

AssignRequest assignRequest = new AssignRequest();
assignRequest.Assignee = new EntityReference("systemuser", consultantID);
assignRequest.Target = new EntityReference(incident.LogicalName, incidentGuid);

service.Execute(assignRequest);

The cases however were not assigned to the other user.

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Deepesh161 6,317 on at

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Can you paste the full code here.

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[WebMethod] public void UpdateAssignedPerson(ServiceRequest serviceRequest) { var idOfUpdatedItem = serviceRequest.SRID; var connection = ConnectToDatabase(); var service = new OrganizationService(connection); var context = new CrmOrganizationServiceContext(connection); Guid consultantID = findConsultantID(serviceRequest.AssignedPerson, service); ColumnSet set = new ColumnSet(); set.AllColumns = true; //Gather the components for the "Retrieve" function Guid incidentGuid = GetGUIDByName(idOfUpdatedItem, service); //Retrieves the record that will be updated var incident = service.Retrieve("incident", incidentGuid, set); EventLog.saveMessage("Updating the consultant person of case: " + serviceRequest.SRID + "to " + serviceRequest.AssignedPerson); try { //Assign a case! AssignRequest assignRequest = new AssignRequest(); assignRequest.Assignee = new EntityReference("systemuser", consultantID); assignRequest.Target = new EntityReference(incident.LogicalName, incidentGuid); //sets the new User. //incident["ownerid"] = new EntityReference("systemuser", consultantID); service.Execute(assignRequest); service.Update(incident); } catch (Exception) { EventLog.saveMessage("Updating the consultant person of case: " + serviceRequest.SRID + "to " + serviceRequest.AssignedPerson + " failed!"); return; }

Here is the update method, in which I'm trying to assign the case.

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Anshuman 115 on at

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do assign after update, that might help....

Also, is there an error coming in assign request SDK call?

If yes, can you paste that? that would be helpful

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Community Member on at

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I tried to assign after I updated but the result is the same.

I don't get any error or notification, just the case is assigned to the default owner.

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Deepesh161 6,317 on at

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Is there some other code which can default your case to some other user. Can you enable audit and see what is happening on the owner field once your code executes?

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Mithilesh Kumar 10,047 on at

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Hi Georgi,

The code seems okay to me, however does the users have appropriate access to perform the action to the record.

Caller should have Assign privilege and assignee should have Read privilege. These are minimum privileges which needs to be set on the entity in question.

Kindly verify that.

Hope that helps

Thanks

Please mark my post as verified if you found it helpful

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Deepesh161 6,317 on at

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Mithilesh,

If there were privilege issues, he would have got exception.

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Mithilesh Kumar 10,047 on at

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Deepesh,

You are right, but the code seems okay to me.

Exception has been caught and but never thrown, rather EventLog class has been used to log the error message.

Lets see what Georgi has to say on the log.

Thanks

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