Why will the Qty Ordered value on an invoice sometimes become 0 after transferring from another document type?
The item information appears to transfer correctly. The value is correct in the Qty Shipped field and the inventory stock is updated correctly upon posting. Only a few items on an invoice will have this issue; all other items will have the correct Qty Ordered value.
This issue occurs under various situations but not everytime.
These include when an item is substituted out. The line is deleted and a new line is inserted. This may happen on the order, the backorder or the invoice.
An item may be on an order from the very beginning. The initial order may be an order, invoice or quote. The process will usually follow an [Initial Document]-Backorder-Order-Invoice trail where the final Order document will have the correct Qty Ordered, but the final Invoice will not.
Has anyone else experienced a similar problem or can help me track this issue as it occurs?
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