Order came through with the "hold" check box grayed out. Is there anyway we can prevent this from happening? We were able to release the order from back end but it is not our ideal solution. Anyone encounter this issue?
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i was thinking the same.good answer
Hi Stephanie,
I got this from the Purchase Order Entry Help, it might help you:
Mark to place the purchase order on hold. This field isn't available if you didn't select the Allow Hold/Remove Hold of Purchase Orders option in the Purchase Order Processing Setup window.
You can’t place a purchase order on hold if the workflow status for the purchase order is Pending User Action, No Action Needed, or Completed. To place the purchase order on hold, you would need to recall or reject the purchase order.
If a purchase order is on hold:
• You can't edit a purchase order unless you've selected the Allow Editing of Purchase Orders on Hold option in the Purchase Order Processing Setup window.
• You must remove the hold before you can delete or void the purchase order.
• You won't be able to enter or post shipment or shipment/invoice receipts for purchase orders on hold.
• You can enter an invoice receipt for a purchase order on hold, but you won't be able to post the invoice receipt.
You cannot place a purchase order on hold if the purchase order has a posted or unposted prepayment. To place the purchase order on hold that has a prepayment, you must complete one of the following tasks.
• Void the posted prepayment in Payables Management.
• Remove the prepayment from the payables computer check batch.
• Remove the unposted manual prepayment from the Purchase Order Entry window.
Thanks
Jorge
Sorry this screen capture was to give an example of where the hold check box was. It was grayed out before the process was completed.
I can see that the workflow status of the PO is Completed, you can’t place a PO on hold if the workflow status is Completed.
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