web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 + Sales N...
Microsoft Dynamics CRM (Archived)

Dynamics 365 + Sales Navigator Sync problem

(0) ShareShare
ReportReport
Posted on by Hugo Mora

Dear Community. I am facing a problem with the CRM+SalesNavigator (LinkedIn) integration. I have installed and configured the widget (or solution) with no problem, but... when trying to configure CRM+SalesNav Sync, in the Admin Sales Navigator page, I only get an option to connect to .... Salesforce.....

Has anyone faced and solved this scenario?

Thanks a lot, Hugo.

Pd: I just watched all the training materials on this and it is supposed that the system gives you the option to choose between Salesforce or Dynamics 365 for the Sync process.

*This post is locked for comments

I have the same question (0)
  • BusyIntelligence Profile Picture
    BusyIntelligence 562 on at

    :) sorry, can't help you, but it's funny.

  • Verified answer
    Anneli Profile Picture
    Anneli on at

    Hello Hugo, I've heard that this is a bug and a known issue at the moment. Microsoft is working on a solution to fix this issue. I'll get back to you if I find any dates communicated. 

  • Suggested answer
    Hugo Mora Profile Picture
    Hugo Mora on at

    Thanks Anneli! I just opened a support ticket with LinkedIn and told me something similar. Please if you have news about the fix, please share!

  • Suggested answer
    Aurélien CLERE Profile Picture
    Aurélien CLERE 160 on at

    Hello,

    We had the same problem.

    The LinkedIn Support team told me this morning that it's now OK and you can now configure right now the SYNC feature between Dynamics365 and LinkedIn Sales Navigator.

  • Community Member Profile Picture
    Community Member on at

    In my case, LinkedIn Navigator's CRM settings shows a recent "Successful Sync" message.  But when viewing Dynamics, no leads or accounts from Navigator appear.

    Perhaps the two-way sync only refers to Navigator data for entities first entered into Dynamics.  I had assumed saving new Leads and Accounts in Navigator would create Leads and Accounts in Dynamics.

  • Community Member Profile Picture
    Community Member on at

    same problem i have facing .....can you give me any solution.....for particular problem............?

  • Pierre Vassal Profile Picture
    Pierre Vassal on at

    Hi Christopher,

    Same problem here and same assumption that you.

    Do you find an issue to your sync issue ?

    Many thanks,

    Pierre

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans