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Microsoft Dynamics GP (Archived)

Cannot Access the Policy Service

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When I try to use the Policy Service in the Dynamics Security Console, I get the following message:

"Cannot access the policy service. Verify that the configuration file exists and contains the correct path to the policy service."

I am assuming that this config file is "Microsoft.Dynamics.Security.Administration.SecurityAdministration.dll.config", since it contains the following line:

<add key="CD68F334-1748-4426-BD4A-051E30E56886" assemblyName="Microsoft.Dynamics.GP.Administration.Policy, Culture=neutral, PublicKeyToken=31bf3856ad364e35" classNamespace="Microsoft.Dynamics.GP.Administration.Policy" className="PolicyNode"/>

When I remove this line, the Policy node in the Dynamics Security Console does not appear.

For reference, when I actually retrieve Policies from Dynamics GP using Web Services, there are no errors. It's only when trying to access the module in the Security Console that I run into problems. I've read elsewhere here that trashing and reinstalling GP can solve this, but this seems like a drastic step for a seemingly simple problem.

Thanks in advance for any tips!

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  • Verified answer
    babubaskaran@outlook.com Profile Picture
    12 on at

    Hi,

    No need to reinstall GP but you can try to reinstall web services alone in order to fix this issue.  

  • Community Member Profile Picture
    on at

    Go to -> Microsoft Dyanamics -> WWeb Services for Microsoft Dynamics GP X(version) -> GP Web Services Configuration Wizard.

    Click on next and that will configure everything properly. it should fix this issue.

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