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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / IP Whitelist/Blacklist...
Microsoft Dynamics CRM (Archived)

IP Whitelist/Blacklist for CRM Online API access?

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Posted on by TNelson 120

We have a vendor helping us integrate Eloqua with our CRM Online instance. They are able to log in to CRM Online using the credentials we gave them, but are unable to make a connection to the API. They are asking me to verify that the Eloqua IP address has not been blacklisted by Microsoft. I'm not aware of Microsoft blocking API asscess based on IP addresses. Is anyone aware of any whitelist/blacklist policy that we need to take into account when integrating our CRM Online instance with 3rd parties?

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  • Gus Gonzalez Profile Picture
    Gus Gonzalez 27,113 on at

    I've never heard anything about Blacklisting addresses...I wonder what URL are they trying to connect to. I'm wondering because the URL to authenticate is different if your CRM Online organization is hosted on the OSDP platform.

  • TNelson Profile Picture
    TNelson 120 on at

    Gus - thanks for the reply. The URL they're using is the https://disco.crm.dynamics.com service address, then providing their Office 365 / CRM Online credentials. We have a data integration tool that uses that address just fine for passing data up to CRM.

  • Gus Gonzalez Profile Picture
    Gus Gonzalez 27,113 on at

    Are they located in Europe or anywhere else Outside the US?

    I ask because the URLs are different depending on the location:

    msdn.microsoft.com/.../gg328127.aspx

  • TNelson Profile Picture
    TNelson 120 on at

    No, everyone is in the US.

  • AaronRic Profile Picture
    AaronRic 10,035 on at

    CRM Online does not blacklist IP addresses; however, Windows Live ID can blacklist IP addresses from failed authentication attempts. Can this same ID access CRM from the web client?

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