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Fail when triggering the workflow automatic action

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Posted on by J_Lee

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In the workflow, i have defined the automatic approval when the approver is assigned user, e.g. approver1. Otherwise, it will send a mail to this user for getting approval.

However, the approver, approverX is not that assigned user, the system is generated the fault.

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Syed Haris Shah 1,661 Super User 2026 Season 1 on at

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Hi J Lee,

This error may be caused by multiple factors. I suggest verifying whether the assigned user is active in the System Administration module.

If you find this suggestion helpful, please consider verifying the answer. 👍

Regards,

Syed Haris Shah

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DAnny3211 11,421 Super User 2026 Season 1 on at

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Hi J_Lee 👋

Thanks for your question!

The error you're encountering—“Failed to find expression record at SysWorkflowEvaluationProvider-evaluateCondition”—suggests that the workflow condition is trying to evaluate a field or expression that doesn’t exist or isn’t properly initialized when the approver is not assigned.

✅ Here’s what you can do to resolve this:

Validate the condition logic

Review the condition GT072 and ensure it handles cases where the approver is not assigned.

Use a null check or default fallback in the condition to prevent evaluation errors.

Use safe expressions

In the workflow editor, modify the condition to check if the approver field is populated before evaluating further logic.

Example:

if (!approver) return false;

Add a default branch or error handler

Ensure your workflow has a default path or error-handling step when the condition fails or the approver is missing.

Test with different users

Simulate the workflow with various user assignments to confirm that the logic behaves correctly when the approver is missing or mismatched.

💡 This issue often arises when the workflow assumes a value will always be present—adding validation or fallback logic can prevent faults.

Hope this helps!
✅ Please mark this reply as helpful if it answered your question.
Best regards! 👋

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