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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Grids not appearing in...
Microsoft Dynamics CRM (Archived)

Grids not appearing in Dashboard

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Posted on by Joe Monforton 215

We have a dashboard where the Account and Contact views are not showing any data. If you do an Advanced Find, these views pull the data defined in the View but when you add this view to a dashboard nothing appears. Charts work fine but not the data lists. This behavior is the same in outlook and on the web version.

I've cleared the IE browsing history and reset IE and made sure all of the trusted level sites and custom level settings are correct but nothing seems to work.

Any ideas?

Thanks!

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I have the same question (0)
  • JBirnbau Profile Picture
    JBirnbau on at

    Hi Joe,

    Does this behavior reproduce on multiple workstations?  What operating system and version of Internet Explorer are you using on the affected workstation(s)?

  • Joe Monforton Profile Picture
    Joe Monforton 215 on at

    Hi Jon,

    It is happening on 2 computers in their office. One is running Windows XP with IE 8 and the other machine is a new laptop with Windows 7 IE 9. I had the client share out the view and I am able to see the list just fine in the dashboard on my computer.

  • JBirnbau Profile Picture
    JBirnbau on at

    Do you have any IE add-ons installed on these two workstations?  If you navigate to Alt-T -> Compatibility View Settings and add the CRM website to the list, does it change the behavior?

    If not, I would recommend opening a support case for this issue, as it will likely require doing some comparison tracing between working and non-working browsers.

  • Suggested answer
    Muhammad Adeel Javaid Profile Picture
    Muhammad Adeel Javaid 5,580 on at

    The reason for this issues is the data corruption. All the values in picklist should have corresponding values in the stringmap table. If there are records with picklist values for which there is no corresponding values in the string map table, then the generic error will be shown.

    Try to clean up the data to correct this problem. The way to find out all these records is:

    1. Go to Advanced find.

    2. Select the entity for which this error occurs. (For Ex: Account).

    3. Select the column which is of type "picklist".

    4. Select the operator as "Does not Equal".

    5. In the pop up for selecting the picklist values choose all the values.

    6. Click on Find.

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