Hi,
I am a user of a CRM organization, and I am using the CRM Outlook client. When I try to Track/Set Regarding an Outlook appointment that is created by another CRM user, I get the error message that "You can’t track an appointment that was created by another user."
Is there a way I can track an appointment that was created by another CRM user in such a scenario? Is it even possible?
Thank you!
*This post is locked for comments
Hello,
Fixed in Service Update 72 for Microsoft Dynamics 365 9.1.0
Hi Scott,
Thank you for your inputs! The situation I have here is that the organizer (user who creates the appointment) of the appointment will not necessarily track the appointment in CRM, and would like the invitees to have the ability to track it if desired.
The issue here is that if you tracked the appointment then there would be two appointments in CRM - hence the error.
So, the only way you can do this is by creating a copy of the appointment in your calendar and tracking that - but I cant think why that would be a good idea!
Hope this helps
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,280
Super User 2024 Season 2
#2
Martin Dráb
230,235
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (