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Customer experience | Sales, Customer Insights,...
Suggested Answer

receiving this error: Cannot read properties of undefined (reading 'call')

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Posted on by

Hi,

for the past days I'm receiving this error when I open any model driven app:  

Application failed to load

Cannot read properties of undefined (reading 'call') at o (myinstance.crm.dynamics.com/.../app.js at Object.m38Gn 

(with a long list of n is not a function at anonymous (myinstance.crm.dynamics.com/.../app.js )

if I open my app using ctrl+f5 to force the refresh of the cache, my app is opening correctly.

if I open an inprivate window too, it's working.

I purged my cache

but the error still there every time I open any model driven apps.

also I have troubles to edit my forms, the forms content is not rendered , so I have to switch in classic mode to be able to manage my forms.

I have no idea what is causing the problem and how to identify it.

any guides?

thanks.

I have the same question (0)
  • Suggested answer
    Jerome P1 Profile Picture
    on at

    ok, finally I found the solution.

    using the browser dev tools (F12)

    under the application section, I cleared the storage there and it's done.

    clearing the cache through the settings in the browser was not enough apparently and there is no option to clear this cache from the setting section..

  • SS-03091107-0 Profile Picture
    2 on at
    Did we get any specific solution from Microsoft on this why it happens ?

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