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Hi,

I developed an embeded CTI/Email connector for Unified Service Desk. Now when a call/email comes, i want to create an Activity/Task/Notes. Which SDK should i use to achieve this.

As above modules run within USD, I think it may not need to connect to CRM as USD is already connected.

So is there any USD SDK to insert above records.

Is Microsoft.Xrm.Tooling.* package right way to go ahead.

Thanks,

Sukhadeo.

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ansrikanth 3,115 on at

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If your embedded CTI/Email connector provides notifications to USD (which I hope it does), all you have to do is - calling your Global manager's CreateEntity action and pass all the required parameters. Here is a quick reference to CreateEntity

Hope this helps

-Srikanth

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