Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics RMS (Archived)

Zebra Printer timing out?

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

We have been printing labels via RMS Manger to our zebra printer. We recently installed a new model and have had no problems with the labels printing. The issue we do have is when we leave the computer for too long or the screen saver comes on. Once we reconnect and try to print a label from Manager after this period of time, the labels will not print out. We have to restart the computer and then any labels we had sent to the print queue will print out upon start up. Any one know what the cause of this is and how I can fix it?

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Zebra Printer timing out?

    Thank you. I have performed the following steps and will check later in the day after the screen saver has come on to see if this has corrected the problem.

  • Verified answer
    Taier P Profile Picture
    Taier P 908 on at
    RE: Zebra Printer timing out?

    If your USB printer is connected to a USB port on a portable computer docking station, connect the device directly to the USB port on the portable computer. If you face the same issue again, continue with the steps given below.

    Disable power management of the USB hub

    Note If you perform the following procedure, you may also reduce the battery life on a portable computer.

    To disable power management of the USB hub, follow these steps:

    1.     Click Start , click Run , type Devmgmt.msc , and then click OK . The Device Manager window opens.

    2.     Expand Universal Serial Bus controllers .

    3.     Right-click a USB Root Hub in the list, and then click Properties . The USB Root Hub Properties dialog box is displayed.

    4.     Click the Power Management tab.

    5.     Click to clear the Allow the computer to turn off this device to save power check box, and then click OK .

    6.     Repeat steps 3 through 6 for each USB Root Hub in the list.

    7.     On the Action menu, click Scan for hardware changes .

    Windows 7 recognizes the new device.

    8.     Close the Device Manager window.

    If this doesn’t work, follow the Advanced troubleshooting steps from the Microsoft Knowledge Base article below.

    Steps are equally applicable for Windows 7 Operating System.

    How to troubleshoot USB device problems that may occur after a portable computer that is running Windows Vista resumes from sleep or from hibernation

    support.microsoft.com/.../953367

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,468 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,287 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans