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Customer experience | Sales, Customer Insights,...
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Can you cancel an event registration through D365 Marketing?

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What are the different ways that an event registration can be cancelled?

1. How would a Contact do this themselves?

2. How would and administrator, in D365 Marketing, do this?

  • Stephani Profile Picture
    on at
    RE: Can you cancel an event registration through D365 Marketing?

    Thank you.

  • Stephani Profile Picture
    on at
    RE: Can you cancel an event registration through D365 Marketing?

    Ok - so for anonymous registrations, a person cannot cancel their registration?

  • Suggested answer
    Soumen S Profile Picture
    on at
    RE: Can you cancel an event registration through D365 Marketing?

    hello,

    https://docs.microsoft.com/en-us/dynamics365/marketing/set-up-event#the-registration-and-attendance-tab

    pastedimage1606272328323v1.jpeg

    As doc noted: try to set event registration record to inactive status then check whether the registration would be cancelled.

    I tested and it works.

    pastedimage1606272328324v2.png

    pastedimage1606272328324v3.png

  • Zukasa Kyu Profile Picture
    135 on at
    RE: Can you cancel an event registration through D365 Marketing?

    Hi,

    Contact can cancel his registration by signing in Event Portal and managing registrations in his profile page.

    (You need to disallow anonymous registration.)

    For Admin, they can deactivate event registration records to do cancellation.

    Zukasa

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