Transfer Ownership of Omnichannel Components

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Posted on by Amare Stoudemire

Hi all,

We had a user deploy omnichannel a while back. We want to remove his license now but he is still an owner of all the omnichannel components, can we just transfer the ownership of all the components to our service user account or is there another way to approach this?

Thanks

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Leah Ju Microsoft Employee on at

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Hi Partner,

What are the omnichannel components?

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Amare Stoudemire 4 on at

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Everything that omnichannel deploys. I can see things like processes etc. Not sure what else omnichannel deploys.

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Leah Ju Microsoft Employee on at

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Hi Partner,

Does it mean these configurations?

This depends on whether you can see the 'Assign' button on the interface or not.

There seems to be no way to change the owner for most configurations.

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