Dynamics Community Forum Thread Details

Hi People,

I have been facing following error whilst trying to save the case after changing Priority .

Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Unrecognized request parameter: firstInputDate (Fault Detail is equal to Exception details: ErrorCode: 0x80040315 Message: Unrecognized request parameter: firstInputDate TimeStamp: 2022-10-06T18:09:01.4686652Z -- Exception details: ErrorCode: 0x80040216 Message: System.NotSupportedException: Unrecognized request parameter: firstInputDate: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9B32B6E1 TimeStamp: 2022-10-06T18:09:01.4686652Z -- ).

Complete Log:

Exception Message: Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Unrecognized request parameter: firstInputDate (Fault Detail is equal to Exception details:
ErrorCode: 0x80040315
Message: Unrecognized request parameter: firstInputDate
TimeStamp: 2022-10-06T18:09:01.4686652Z
--
Exception details:
ErrorCode: 0x80040216
Message: System.NotSupportedException: Unrecognized request parameter: firstInputDate: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9B32B6E1
TimeStamp: 2022-10-06T18:09:01.4686652Z
--
).

ErrorCode: -2147220891
HexErrorCode: 0x80040265

ErrorDetails:
   OperationStatus: 0
   SubErrorCode: -2146233088
   Plugin:
       PluginTrace: [Microsoft.Dynamics.SLAManagement.Plugins: Microsoft.Dynamics.SLAManagement.Plugins.ManageSLAInstancesonTargetEntityCUD]
[494f72d3-fbfa-e911-a81e-000d3a6ed79d: Microsoft.Dynamics.SLAManagement.Plugins.ManageSLAInstancesonTargetEntityCUD: Manages the sla kpi instances for the target entity]
Starting sync workflow 'ManageSLAInstances', Id: 39392897-4f34-ed11-9db0-000d3a580354
Sync workflow 'ManageSLAInstances' completed successfully
Entered Microsoft.Dynamics.SLAManagement.Plugins.ManageSLAInstancesonTargetEntityCUD.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266
Exiting Microsoft.Dynamics.SLAManagement.Plugins.ManageSLAInstancesonTargetEntityCUD.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266

TraceText:
   [Microsoft.Dynamics.Service.Plugins: Microsoft.Dynamics.Service.Plugins.PostOperationIncidentUpdateEntitlement]
   [a468c44e-c204-e711-80ca-02155dc812c3: Post-operation update entitlement for incident]
   Entered Microsoft.Dynamics.Service.Plugins.PreOperationIncidentUpdate.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266
   Exiting Microsoft.Dynamics.Service.Plugins.PreOperationIncidentUpdate.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266
   Entered Microsoft.Dynamics.Service.Plugins.PreOperationIncidentUpdateEntitlement.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266
   Exiting Microsoft.Dynamics.Service.Plugins.PreOperationIncidentUpdateEntitlement.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266
   Entered Microsoft.Dynamics.Service.Plugins.PostOperationIncidentUpdateEntitlement.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266
   Exception: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Unrecognized request parameter: firstInputDate (Fault Detail is equal to Exception details:
   ErrorCode: 0x80040315
   Message: Unrecognized request parameter: firstInputDate
   TimeStamp: 2022-10-06T18:09:01.4686652Z
   --
   Exception details:
   ErrorCode: 0x80040216
   Message: System.NotSupportedException: Unrecognized request parameter: firstInputDate: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9B32B6E1
   TimeStamp: 2022-10-06T18:09:01.4686652Z
   --
   ). (Fault Detail is equal to Exception details:
   ErrorCode: 0x80040265
   Message: Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Unrecognized request parameter: firstInputDate (Fault Detail is equal to Exception details:
   ErrorCode: 0x80040315
   Message: Unrecognized request parameter: firstInputDate
   TimeStamp: 2022-10-06T18:09:01.4686652Z
   --
   Exception details:
   ErrorCode: 0x80040216
   Message: System.NotSupportedException: Unrecognized request parameter: firstInputDate: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9B32B6E1
   TimeStamp: 2022-10-06T18:09:01.4686652Z
   --
   ).
   TimeStamp: 2022-10-06T18:09:01.5467899Z
   --
   Exception details:
   ErrorCode: 0x80040265
   Message: Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Unrecognized request parameter: firstInputDate (Fault Detail is equal to Except...)., Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266
   Exiting Microsoft.Dynamics.Service.Plugins.PostOperationIncidentUpdateEntitlement.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266

       PII Removed. Length: 851

Activity Id: f36bb6ff-7742-42fd-80ac-0e00004b41a8