Hi People,
I have been facing following error whilst trying to save the case after changing Priority .
Complete Log:
Exception Message: Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Unrecognized request parameter: firstInputDate (Fault Detail is equal to Exception details: ErrorCode: 0x80040315Message: Unrecognized request parameter: firstInputDateTimeStamp: 2022-10-06T18:09:01.4686652Z--Exception details: ErrorCode: 0x80040216Message: System.NotSupportedException: Unrecognized request parameter: firstInputDate: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9B32B6E1TimeStamp: 2022-10-06T18:09:01.4686652Z--).ErrorCode: -2147220891HexErrorCode: 0x80040265ErrorDetails: OperationStatus: 0 SubErrorCode: -2146233088 Plugin: PluginTrace: [Microsoft.Dynamics.SLAManagement.Plugins: Microsoft.Dynamics.SLAManagement.Plugins.ManageSLAInstancesonTargetEntityCUD][494f72d3-fbfa-e911-a81e-000d3a6ed79d: Microsoft.Dynamics.SLAManagement.Plugins.ManageSLAInstancesonTargetEntityCUD: Manages the sla kpi instances for the target entity]Starting sync workflow 'ManageSLAInstances', Id: 39392897-4f34-ed11-9db0-000d3a580354Sync workflow 'ManageSLAInstances' completed successfullyEntered Microsoft.Dynamics.SLAManagement.Plugins.ManageSLAInstancesonTargetEntityCUD.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266Exiting Microsoft.Dynamics.SLAManagement.Plugins.ManageSLAInstancesonTargetEntityCUD.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266TraceText: [Microsoft.Dynamics.Service.Plugins: Microsoft.Dynamics.Service.Plugins.PostOperationIncidentUpdateEntitlement] [a468c44e-c204-e711-80ca-02155dc812c3: Post-operation update entitlement for incident] Entered Microsoft.Dynamics.Service.Plugins.PreOperationIncidentUpdate.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266 Exiting Microsoft.Dynamics.Service.Plugins.PreOperationIncidentUpdate.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266 Entered Microsoft.Dynamics.Service.Plugins.PreOperationIncidentUpdateEntitlement.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266 Exiting Microsoft.Dynamics.Service.Plugins.PreOperationIncidentUpdateEntitlement.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266 Entered Microsoft.Dynamics.Service.Plugins.PostOperationIncidentUpdateEntitlement.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266 Exception: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Unrecognized request parameter: firstInputDate (Fault Detail is equal to Exception details: ErrorCode: 0x80040315 Message: Unrecognized request parameter: firstInputDate TimeStamp: 2022-10-06T18:09:01.4686652Z -- Exception details: ErrorCode: 0x80040216 Message: System.NotSupportedException: Unrecognized request parameter: firstInputDate: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9B32B6E1 TimeStamp: 2022-10-06T18:09:01.4686652Z -- ). (Fault Detail is equal to Exception details: ErrorCode: 0x80040265 Message: Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Unrecognized request parameter: firstInputDate (Fault Detail is equal to Exception details: ErrorCode: 0x80040315 Message: Unrecognized request parameter: firstInputDate TimeStamp: 2022-10-06T18:09:01.4686652Z -- Exception details: ErrorCode: 0x80040216 Message: System.NotSupportedException: Unrecognized request parameter: firstInputDate: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9B32B6E1 TimeStamp: 2022-10-06T18:09:01.4686652Z -- ). TimeStamp: 2022-10-06T18:09:01.5467899Z -- Exception details: ErrorCode: 0x80040265 Message: Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Unrecognized request parameter: firstInputDate (Fault Detail is equal to Except...)., Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266 Exiting Microsoft.Dynamics.Service.Plugins.PostOperationIncidentUpdateEntitlement.Execute(), Correlation Id: 68e7523d-aea9-427d-9103-ad837f2b3f3a, Initiating User: 27c03c84-b836-ed11-9daf-000d3a52d266 PII Removed. Length: 851Activity Id: f36bb6ff-7742-42fd-80ac-0e00004b41a8
Could someone please help ?
What was the trigger for this message? Were you trying to apply an SLA? If so, has the SLA successfully been applied to other records? I wonder if there could be bad logic in the SLA Items.
I'm trying to apply SLA to cases. No, when SLA is enabled cases can't be resolved/closed/cancelled.
I think you are right, bad logic in SLA item could be the cause.
Please let me know what more do you need from me in this regard to help further ?
I'd provide screenshots of the SLA Items as well as the KPIs being used for these. That should help.
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