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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / subscription page
Customer experience | Sales, Customer Insights,...
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subscription page

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Posted on by ryojii 65

Hi I have two qurstions on subscrption center.

1. Subscribe/Unsubscribe/Do not Email

Can Subscription page make users  Subscribe, Unsubscribe on a speciflc NL , No promotional Email  all by therselves on the subscrption page?

Please let me know about how to set them?

2. Can subscription center be host outside Dynamics? Any insructions how to code forms and etc? Same as other Dynamics marketing forms?

Thank you,

Ryoji

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  • Verified answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi Ryoji,

    1. There is a check box in subscription center called "Do not email" by default.

      When a contact chooses this option, the do not bulk email flag gets set on his or her contact record and Dynamics 365 Marketing will never send any marketing email messages to that contact. Optionally, your subscription center can present several additional subscription options, such as a list of available newsletters. By presenting several different mailing lists on your subscription center, you gain an opportunity to learn more about your contacts' specific interests while also giving contacts more options beyond the legally required "do not bulk email" option.

      Bulk email      : This setting is added to the contact record when you install Marketing. Contacts where this is set to Do not allow have indicated that do not want to receive commercial email from your organization, but they may still allow transactional messages. Each contact can enable or disable this option for themselves using any subscription center (all subscription centers provide a check box for controlling this).

    2. You can publish subscription centers as a native marketing page running on a Dynamics 365 portal, or set up a marketing form that's embedded on an external site. You can use either of these types of pages as your primary subscription center if you prefer not to use the default one.

      Here is a tutorial: Create a custom subscription center in Dynamics Marketing (linkedin.com)

    Please refer to the following documentation for more details:

    Set up a subscription center (Dynamics 365 Marketing) | Microsoft Docs

  • Suggested answer
    ryojii Profile Picture
    ryojii 65 on at

    Hi Nya, thank you noted

    1

    do you know how to add specifi NL reuest on the forms. Do I have to setup subscriptioon lists is that it?

    2

    Can customer reactive "do not bulk email" through subscription center?

    3

    Can customer set "do not send NL" through subscription center?

    Best,Ryoji

  • Nya Profile Picture
    Nya 29,064 on at

    Hi Ryoji,

    I'd like to know what NL stands for.

  • ryojii Profile Picture
    ryojii 65 on at

    Hi Nya, I am sorry that is Newsletter. I mean it is promotional bulk mails. Right? Thanks, Ryoji

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