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On the original sales order, we sold 96 panels. We created a prepayment SP-00032. Then the customer wanted us to send them a qty of 28
then another 28
and then the remaining 40
The two invoices for the qty of 28 took into effect the prepayment.
However, when we did the final invoice it didn’t recognize the other two invoices
So on this particular order, it looks like the customer still owes us $73K,
when in fact they do not.
Can you please look into this and see if we forgot to add something or what happened?
Besides doing a credit, is there another way to get this off the books so it does not look so bad?
Thanks for your help.
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