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Hi,
Many of my colleagues, especially 2nd line agents would like it a lot if the linked knowledge articles (in a case) would appear on top beneath the reference pane to search knowledge articles. In such a way that one can easily open the knowledge article that was previously selected (or linked)
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André Arnaud de Cal...
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Super User 2024 Season 2
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Martin Dráb
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nmaenpaa
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