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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / linked articles appear...
Service | Customer Service, Contact Center, Fie...
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linked articles appear on top of list

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Posted on by Domi Walker 107

Hi,

Many of my colleagues, especially 2nd line agents would like it a lot if the linked knowledge articles (in a case) would appear on top beneath the reference pane to search knowledge articles. In such a way that one can easily open the knowledge article that was previously selected (or linked)
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