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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Debt collection automa...
Finance | Project Operations, Human Resources, ...
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Debt collection automation process - Pre-dunning not run on every invoices

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Posted on by YW-12071255-0 4
Hi all,
I am setting the debt collection process automation and found that the pre-dunning option didn't run on every invoices.
As above image, I have setup a reminder  4 days before invoice due date and create activity action 4 days after invoice due date. 
Then, I perform below actions.
 
  1. Created a new free text invoice which due date is 4 days later, and posted it.
  2. Opened up the Process automation
  3. Click View occurrence
  4. Click New
  5. Add a new occurrence as current date and time.
 
After the process completed, it is found that the process history is empty. 
 
My questions are below:
  1. Will the reminder send out every day starting from 4 days before due? for instance, if invoice due on 16/7, the reminder letter should send out on 12/13/14/15 Jul.
  2. Is it the right way to reprocess if any new invoices created at the same date?
 
Thank you so much in advance.
 

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