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ReportHi all,
I am setting the debt collection process automation and found that the pre-dunning option didn't run on every invoices.
As above image, I have setup a reminder 4 days before invoice due date and create activity action 4 days after invoice due date.
Then, I perform below actions.
- Created a new free text invoice which due date is 4 days later, and posted it.
- Opened up the Process automation
- Click View occurrence
- Click New
- Add a new occurrence as current date and time.
After the process completed, it is found that the process history is empty.
My questions are below:
- Will the reminder send out every day starting from 4 days before due? for instance, if invoice due on 16/7, the reminder letter should send out on 12/13/14/15 Jul.
- Is it the right way to reprocess if any new invoices created at the same date?
Thank you so much in advance.
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