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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Duplicate Cash receipt
Microsoft Dynamics GP (Archived)

Duplicate Cash receipt

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Posted on by Mylene Aguirre 45

Dear All,

 

We are running GP 9 SP 2 on SQL Server 2000. Since last few months we are facing an issue that is very serious. Following is the detail of it:

When cashier is receiving money from the customers so he creates an invoice from Trx Entry in Receivable module or from SOP module. Cash/Cheque/ Credit card field is being used based on the scenario. Amount will be entered and check book id will be shown by default. Here we noticed that some times the cash receipt documber number is being duplicated. We can not regenerate the scenario but it has happened multiple times. Means same document number will be used for more than one cash receipts. To rectify this, everytime we have to void the duplicate receipt and then recreate it.

 

It is very serious issue and I would really appreciate if I can get helpful answer.

 

Thanks,

 

Mai

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi - is the same Checkbook ID being used for both receipts?

    Is the SOP window modified in any way?

  • Mylene Aguirre Profile Picture
    Mylene Aguirre 45 on at

    Hi Ian,

    No. The checkbook IDs being used were different. Payment types were also different: the payment type used for the first amount received was cash type while the other was credit card type.  When I also checked the SOP documents, it belongs to different customer. Furthermore, SOP window was not modified.

    Thanks,

    Mae

  • Community Member Profile Picture
    Community Member on at

    Seems strange alright.

    Nothing jumps out at me immediately.

    I would really need to look at your system. If this can be organised, I don't mind spending a half hour investigating.

    Ian.

  • Mylene Aguirre Profile Picture
    Mylene Aguirre 45 on at

    Thanks Ian for your time. Unfotunately, due to confidentiality, I cannot give you access to the database. What I can give you are the screenshots and result sets. Is it ok with you?

    Regards,

    Mae

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