Customer experience | Sales, Customer Insights,...

Lead Scoring - Condition for Attributes who are not initial

(0) Share

Report

Posted on by Jenni221

140

Dear Marketing-Community,

is there a work around in configuring lead scoring to meet the condition that "First Name" is not initial?

I only can chosse "is initial" as operator or can chosse "<>" but here i have to maintain an expression so i cant ask for a initial value.

It is not possible that such a simple query cannot be built in Lead SCoring: If it contains any value, the score should be increased.

Thank you for your help!

Best Regards

I have the same question (0)

All responses (6)

Answers (0)

Sort by

cloflyMao 25,210 on at

Like (0)

Report
Copy link

Link copied!

Hi Jenni,

Could you share a more specific example?

As per my understanding towards your description, I'm afraid currently there is no "Begins with" operator in lead scoring model.

Regards,

Clofly

Was this reply helpful? Yes No
Jenni221 140 on at

Like (0)

Report
Copy link

Link copied!

Dear Clofly,

i would like to maintain the following expression:

If the attribute "First Name" of the lead is not initial - i want to raise the score.

But it is not possible to leave the expression empty. If i want to activate the lead scoring with that expression i get an error message. (see screenshot)

Is there a different way to solve this requirement?

Thank you!

Was this reply helpful? Yes No
Suggested answer

sbtron Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Wondering if there is a translation issue here.

Were you referring to being able to check whether FirstName is not empty?

We recently added the capability to check is empty and are looking into adding the is not empty check soon->

In the meantime one potential workaround you could use is instead of adding points for an "is not empty" condition you could select the "is empty" condition and subtract points.

Hope that helps

Was this reply helpful? Yes No
cloflyMao 25,210 on at

Like (0)

Report
Copy link

Link copied!

Hi Jenni,

> If the attribute "First Name" of the lead is not initial - I want to raise the score.

For the description "is not initial", do you mean that raising score if first name of lead is not empty?(As what Saurabh thought and from screenshot you posted.)

If yes, please wait for new operator "is not empty" being released in future update and refer to Saurabh's workaround.

Regards,

Clofly

Was this reply helpful? Yes No
Jenni221 140 on at

Like (0)

Report
Copy link

Link copied!

Hi Clofly,

yes - i mean it it is NOT EMPTY.

What does future update mean? Next Month? Next Year?

Best Regards

Jennifer

Was this reply helpful? Yes No
Jenni221 140 on at

Like (0)

Report
Copy link

Link copied!

I also added an idea for that in the idea forum - There are already several inquiries about this requirement.

Was this reply helpful? Yes No