Automatic Bank Statement Import Setup Error

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Posted on by Kae

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WE're setting up Automatic bank statement import for Bank of America, however, when enabling the setting we are getting an error: Cannot setup automatic bank statement import because the selected bank requires multi-factor authentication. .Hope anyone can help on how do we rectify this. We tried the solution from this post: Automatic Bank Statement Import - Dynamics 365 Business Central Forum Community Forum but still having the same issue.

Thank you,

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Dynamics 365 Business Central

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Kae 150 on at

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RE: Automatic Bank Statement Import Setup Error

Thank you so much, before I could even read your comment, this was what we did on our end and I can confirm that finally, it worked! I appreciate your response. :)
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Rob F. 483 on at

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RE: Automatic Bank Statement Import Setup Error

Hi, we just ran into the exact same issue with the Yodlee bank feed service. Originally we had set everything up and it was working perfectly, with 40 bank accounts all linked and the automatic bank statement import jobs setup and running without any problems. Then after I copied our Production environment into a new Sandbox and disabled Yodlee in the Sandbox to avoid having duplicate connections to the bank, it 'broke' the Yodlee setup in Production and I had to reset everything. After doing that, half the accounts in Production starting giving the same error about multi-factor authentication when I tried to re-enable the automatic bank statement import.

I contacted our Partner and they submitted a ticket to MIcrosoft, but none of the suggested solutions that they provided helped to resolve the problem. What did end up finally working was for each bank account, I had to unlink it, then re-link it and go through the Yodlee bank site login process again.

For our bank there is a dropdown menu at the bottom of login screen asking if a token is required and I selected 'No' since we don't use our tokens for login. It would then list all the accounts in the window and without making any changes to what was displayed there, I just clicked on Close. After doing that, it got rid of the multi-factor error and I could re-enable the automatic bank statement import job. I had to do the same steps, including the login, for each account that had the error.

Hope this helps!
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MahGah 15,428 on at

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RE: Automatic Bank Statement Import Setup Error

Hi

Based on the link you provided looks like you are using "Envestnet Yodlee Bank Feeds". My suggestion is

1) Can you try AMC Banking. Looks like some customers had a better sucess with them.

appsource.microsoft.com/.../PUBID.amc-banking-365|AID.amc-banking-bc365|PAPPID.b7a9d320-4dac-4e5b-b35f-adcb8626bfe2

2) Contact "Envestnet Yodlee Bank Feeds" www.yodlee.com/.../contact-us and ask them to provide more info.
Kae 150 on at

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RE: Automatic Bank Statement Import Setup Error

Hi, that's what we are doing and we are not asked for any code.
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MahGah 15,428 on at

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RE: Automatic Bank Statement Import Setup Error

Hi

Regardless of the error I heard if you go and start the process (Payment Reconciliation Journal. Then chose Process->Import Bank Transactions) then you receive a text and process ask for the code. Have you tried that?