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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Phone call button in a...
Customer experience | Sales, Customer Insights,...
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Phone call button in activities subgrid is not working

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Posted on by Dharmeshwaran 15

Phone call button in activities subgrid in opportunity entity is not working when clicking in Microsoft dynamics mobile app. We are using Microsoft Dynamics 365 version 8. It's works fine in web the issue is only with mobile app that too for only one entity activity subgrid. Is it due to product bug or any upgrade issue? What goes wrong?

Screenshot_5F00_2021_2D00_05_2D00_25_2D00_11_2D00_13_2D00_48_2D00_42_5F00_fe3b6b906b822853729105a841741e65.jpg

I have the same question (0)
  • Dharmeshwaran Profile Picture
    Dharmeshwaran 15 on at

    To be specific we are using Microsoft dynamics 365 on-premises version 8.2

  • Esteban Coto Alfaro Profile Picture
    Esteban Coto Alfaro Microsoft Employee on at

    Hello, in this case I have few questions:

    + Is the mobile app updated with the last version?

    + Is the error occurring in both Operative System (Android and IOS) or just one? And which?

    + If you try on another mobile, still occurring the error?

    And finally, if this error occurs on multiple devices I would recommend you to open a ticket.

    Thanks!

    Community Support Team - Esteban

    If this Post helps, then please consider Accept as solution to help the other members find it more quickly.

  • Dharmeshwaran Profile Picture
    Dharmeshwaran 15 on at

    Thank you Esteban

    I'm using the latest version only and have checked in both android and iOS. Also I tried in 4 Mobile devices. The button is not working.

    Should I go for microsoft support?

  • Esteban Coto Alfaro Profile Picture
    Esteban Coto Alfaro Microsoft Employee on at

    Yes, given the circumstances, I would recommend you to open a ticket.

  • Dharmeshwaran Profile Picture
    Dharmeshwaran 15 on at

    Thank you Esteban

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