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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2011 hosted with O...
Microsoft Dynamics CRM (Archived)

CRM 2011 hosted with Office 365 2013 Outlook plugin stops working

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Posted on by mwells312 45

I have a group of about 15 users that are using a hosted CRM 2011 in Office 365 Outlook 2013 (32 Bit). The online CRM site work fine but the plugin keeps crashing for various users. I was at first uninstalling the plug in and reinstalling and connecting again to hosted application and it would resolve the issue. But, it keeps happening. I have installed Microsoft Sign On assistant and  enabled Windows Identity Foundation 3.5. All of these users have the exact same hardware (machines less than a year old) and all are running windows 8.1 (64 bit). I am not sure what to try next. Any ideas. I need a permanent solution not just a work around (like the uninstalling/reinstalling of plugin)

Thanks,

Melissa

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  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM on at

    Please make sure that at least Update rollup 17 is installed for CRM for Outlook as Windows 8.1 is only supported after UR17. Refer to support.microsoft.com/.../3005163 for more info.

    Also, enable exchange cache mode in outlook as it may also cause outlook crashing when CRM is configured.

    Have you seen any error/warning in the event viewer after crashing happens ?

    Have you noticed any pattern after which outlook crash ?

    Just for testing purpose, I would suggest to disable all the add-ins except 2 Microsoft Dynamics CRM and Exchange add-ins and then monitor if outlook still crashes.

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM on at

    To enable Exchange cache mode, you can refer to technet.microsoft.com/.../cc179175.aspx

  • Community Member Profile Picture
    Community Member on at

    We had simular problem with a customer. For days I could not find a sollution, but finally I fixed it! So if you want support you can ask us at www.itsupport.nl

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