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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Tender transaction usi...
Microsoft Dynamics RMS (Archived)

Tender transaction using only touchscree monitor NOT the Keyboard & Mouse

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Posted on by Community Member Microsoft Employee

How can I tender the transaction using only touchscreen monitor without keyboard and mouse connected to PC? I tried by activating the "touchscreen" from SO Manager by assigning the sample keyboard created, and also activated the "touchscreen" option from the "screen" button. When I tried to tender the transaction, as soon as tender window appears, the touchscreen keyboard disappears. There is no way to enter the tender amount. Please help at your earliest convenience. I am using the RMS 2.0 w/ CU5 on Windows 8.1 Pro.

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Tender transaction using only touchscree monitor NOT the Keyboard & Mouse

    I was just going off of the Microsoft Docs -

    Operating systems (32-bit or 64-bit, unless otherwise noted)

     Windows® 8 (Professional Edition or higher)

    Note

    Windows® 8 had not been officially released by the time Feature Pack 2 was released. Therefore, it is not an officially supported operating system. However, preliminary compatibility testing has been completed on the pre-releases and no issues were found with using Feature Pack 2 with Windows 8.

  • Nicole Hellerud Profile Picture
    Nicole Hellerud 1,712 on at
    RE: Tender transaction using only touchscree monitor NOT the Keyboard & Mouse

    Pappu,

    Thank you for your post and updates.

    As Adam mentioned the Taskpads are the best route for using a touchscreen.

    The only correction would be that Windows 8 is supported only using Feature Pack 2 or later with RMS.

    Thanks,

    Nicole

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Tender transaction using only touchscree monitor NOT the Keyboard & Mouse

    Your best bet would be to start using the taskpads as they are leaps and bounds better than the older touchscreen interface.

    Feel free to reach out directly

    awilcox@newestech.com

    503-235-4656

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Tender transaction using only touchscree monitor NOT the Keyboard & Mouse

    Gotcha, I am guessing that your touchscreen keyboard is overlapping the main display. I would go into your display properties while in pos (ctrl+f6) and then click the 'window' button. Change the value in the height field to something smaller than what it currently is. Play around with this until you get it to look right and then attempt another transaction.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Tender transaction using only touchscree monitor NOT the Keyboard & Mouse

    Adam,

    I am using Windows 8.1 Pro and uses the the classic touchscreen. If you could provide me info on how it works on Windows 7, it would be helpful too. Thanks.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Tender transaction using only touchscree monitor NOT the Keyboard & Mouse

    Windows 8 is not officially supported by Microsoft however I have seen it work fairly well, but only on the most current version. What version are you on? (manager or administrator help>about)

    Are you using the classic touchscreen or the new taskpads?

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