SUBSCRIPTION CENTER FORM NOT SUBMITTING

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Posted on by acejavier

I have created a subscription center page (marketing page) with a subscription center form but when I already tried filling up the form and submitting it, the page is always throwing the error message even though all fields are filled in or populated. Tried changing the type from subscription center to landing page and it works. Please help me why the subscription center is not working.

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Marketing Pages Forms and Surveys

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Abhinav Sunku 350 on at

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Hello Ace Javier,

I tried using Subscription center form in the Subscription center type marketing page. I was able to do it successfully.

Could you please provide more details about the error, a screenshot would be much appreciated.

Regards,

Abhinav sunku.

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cloflyMao 25,210 on at

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Hi Javier,

How do you add the subscription link on your marketing email? From official doc:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/set-up-subscription-center

So your contact should visit your subsription center via link in their email instead of opening it directly.

When editing your marketing email, you could add Marketing page with "Marketing page" tile in Toolbox and then select your subscription center manually.

urls between "Marketing page" tile and dynamic content are different

url with the tile

there are many params in proper subscription page url

you will see prefill fields because CRM already knows who your contact are, below is my test result(Phone field is blank initially)

Regards,

Clofly

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acejavier 40 on at

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The error message is the message being supplied on the marketing page. All required fields are populated but still giving an error.

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Mauro Marinilli 355 on at

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Hi Ace

few questions:

- what kind of error message is the page showing at submission of a SC form?

- are you using a Safari browser or some other browser without cookies turned on?

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acejavier 40 on at

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We’re trying to use the subscription center and the marketing form to gather subscribers on our newsletter by sending them the direct link on the form. Are we doing it wrong? If yes which type of form or page do I need to use for that purpose.

It’s just weird that by changing the form and page type to landing page it works.

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cloflyMao 25,210 on at

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Hello Javier,

How did you add your subscription link? using dynamic contents with {{msdyncrm_contentsettings.msdyncrm_subscriptioncenter}} or ?

Please use the second way to create your link.

The key is that fields are prefilled instead of in blank(you will always get errors if they were blank) in your subscription center page, because CRM already knows contacts when sending emails.

Hope this helps,

Clofly

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acejavier 40 on at

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This might sound a stupid question but how will people get subscribed to our newsletter if they are not an existing contact? I'm very new to D365 for Marketing.

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cloflyMao 25,210 on at

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Hi Javier,

Could you tell me how did you populate all required fields?

Do you fill all fields manually or some fields such as First Name and Last Name have already been filled automatically when you open the url of Subscription Center?

I just want to confirm whether system has acknowledged your contact info. Thanks.

Regards

Clofly

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acejavier 40 on at

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All of them are not pre-populated, we're trying to fill up the form as a new subscriber to the newsletter.

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Mauro Marinilli 355 on at

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Hi Clofy,

Great explanation thanks for the time!

One comment though, you should add the subscription center URL from the content settings, not directly as any other Marketing page. The content settings is a special entity devoted to content parametrization (think of controlling centrally your Facebook or Twitter links in your emails, etc.)

this will give various advantages:

- you can reuse your email with different subscription center pages (depending on your needs) without changing it or creating new ones (the content settings is passed by the journey using the emails, it's not hard coded in the content)

- the unsubscribes count will be more precise

- you can manage your subscription centers centrally by managing the content settings records, without touching the emails or other entities

Just a quick note :)

M

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