Changing the Contact Name on the Bill To in SOP

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Posted on by Nancy Hogan

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I am working in version 10.0 of SOP. I create an invoice and zoom down on the Bill To Address and change the contact information, print the invoice, and post. Then I go in and create a new invoice for the exact same customer and again, zoom down on the same bill to address as the previous invoice, and change the contact name. I then print and post the invoice.

Now if I go do a lookup on the previous invoice I posted, it changed the contact name to the name on the second invoice I processed. So now both invoices show the contact name for the second invoice I processed.

Is the system working as designed or a bug? You would think that since you posted the first invoice it would keep the contact name in tact.

Thanks,

Nancy Hogan

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Re: Changing the Contact Name on the Bill To in SOP

Hi Nancy, when you change the bill to address details from within a sales order, you are changing the master record - not the details just for this one sales document.

Compare this to the ability to edit the Ship to address ID on the sales order - if you click on the blue arrow to the right of the ship to address ID field - then you get to a window where you can edit the ship to address details just for this order.

This is not the case with the Bill to Address ID - changing these details also changes the master record. - and therefore all documents that reference this master record are updated.

This is the way the software is intended to work.

Best regards.