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hi everyone
does anyone know why outlook will randomly disable CRM addin? to enable it again we have to select help from within outlook and select disabled items and then enable it again from within there.
There is a knowledge base article on Microsoft website http://support.microsoft.com/kb/956859 suggesting we the rollup fixes the issue however it hasnt for us . Also note the symptoms in this article is slightly different, It says "You cannot use Microsoft Dynamics CRM within Outlook until you close and restart Outlook."
that is partially correct but first in my case you need to enable it in the disabled items.
We have roughly 50 users using a mixture of office 2003 and 2007 and no one user always has the problem, it happens to random users and random intervals
It never was an issue but recently we started using sync between outlook and CRM and if its disabled appointments from CRM dont show in outlook calendar and the users are missing appointments
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I have the same question (0)Hi Daryl,
A couple recommendations:
a. Be sure the clients and servers have at least update rollup 6 installed.
b. on the workstations that this is happenig frequently run the outlook crm client diagnostic tool
c. Do you have contacts/leads with the same email address as the user? If so, this will cause an issue:
http://www.powerobjects.com/blog/2010/03/25/outlook-appointments-disappearing/
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