Microsoft Dynamics CRM (Archived)

Get SLA status in JavaScript

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Posted on by Community Member

Hello,

I want to know if there is some way to get the SLA status from JavaScript.

Thanks to all.

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gdas 50,091 Moderator on at

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Hi ,

You can retrieve using web API request, download the CRMRestBuilder and prepare the query.

Here is sample retrieve multiple all SLA status -

var req = new XMLHttpRequest(); req.open("GET", Xrm.Page.context.getClientUrl() + "/api/data/v8.2/slas?$select=description,name,statecode,statuscode", true); req.setRequestHeader("OData-MaxVersion", "4.0"); req.setRequestHeader("OData-Version", "4.0"); req.setRequestHeader("Accept", "application/json"); req.setRequestHeader("Content-Type", "application/json; charset=utf-8"); req.setRequestHeader("Prefer", "odata.include-annotations=\"*\""); req.onreadystatechange = function() { if (this.readyState === 4) { req.onreadystatechange = null; if (this.status === 200) { var results = JSON.parse(this.response); for (var i = 0; i < results.value.length; i++) { var description = results.value[i]["description"]; var name = results.value[i]["name"]; var statecode = results.value[i]["statecode"]; var statecode_formatted = results.value[i]["statecode@OData.Community.Display.V1.FormattedValue"]; var statuscode = results.value[i]["statuscode"]; } } else { Xrm.Utility.alertDialog(this.statusText); } } }; req.send();

Sample query fro particular SLA status using SLA id -

var req = new XMLHttpRequest(); req.open("GET", Xrm.Page.context.getClientUrl() + "/api/data/v8.2/slas(e5826f37-eb11-4912-a660-50bef2482861)?$select=description,name,statecode,statuscode", true); req.setRequestHeader("OData-MaxVersion", "4.0"); req.setRequestHeader("OData-Version", "4.0"); req.setRequestHeader("Accept", "application/json"); req.setRequestHeader("Content-Type", "application/json; charset=utf-8"); req.setRequestHeader("Prefer", "odata.include-annotations=\"*\""); req.onreadystatechange = function() { if (this.readyState === 4) { req.onreadystatechange = null; if (this.status === 200) { var result = JSON.parse(this.response); var description = result["description"]; var name = result["name"]; var statecode = result["statecode"]; var statecode_formatted = result["statecode@OData.Community.Display.V1.FormattedValue"]; var statuscode = result["statuscode"]; } else { Xrm.Utility.alertDialog(this.statusText); } } }; req.send();

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RaviKashyap 55,410 Moderator on at

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Hi,

You need to write the web api request to retrieve SLA details. You can use use CRM Rest Builder to build the WEB API request. This is the easiest way to build the query as well as execute it and see the results.

carldesouza.com/dynamics-crm-rest-builder

You can download the tool here- github.com/.../releases

Hope this helps.

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Community Member on at

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Thanks Ravi, but finally i had to modify the SLA workflow to update a field into incident, and with this do the actions that i need.

I don´t know that tool, that you suggest, but i think it will be util in the future!.

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RaviKashyap 55,410 Moderator on at

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Ohh, Its a great tool and trust me, if you have want to write a web api request using javascript, there would not be an easy way other than this tool :)

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