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Whenever you close a Case, a new windows pops up and you have to fill in the Resolution for that case.
I have a custom "Solution ID" on Case, and would like to prefill the Resolution field with the value of Solution ID.
How can i do this ?
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Were you ever able to resolve this? I'm running into the same issue as I am capturing a custom resolution text field on the case form and would like to update the subject field on the related incidentresolution.
How you registered your plugin?
I tried option 3 to make a plugin, but when should this trigger?
I dont get it prefilled even not with this:
string strFormerSubject = entity["subject"];
entity["subject"] = String.Format("{0} - {1}", strFormerSubject, "replace this with your dynamic case resolution field value");
Hi Zorden,
Check these links:
I think you are trying to update the Incident Resolution entity resolution field with the Solution ID on Case, not update the Case before Close, right?
If you want to Update Case before Close then you can use this:
nickhollis.blogspot.com/.../crm-2011-plugin-to-update-case-incident.html
By Default the Resolution field is a mandatory field and you cannot customize this, there is no way to embed a script form onload when resolution case form is opened onload
There are several ways workaround to do:
1. What you can do is "customize" the Resolution Case for by replacing it to new UI
2. Or you can use a custom dialog and then you close the Case using this code:
msdn.microsoft.com/.../hh547422.aspx
3. I haven't tried, but maybe you can try to change the Resolution field from IncidentResolution entity using a Plugin onCreate (Pre) of IncidentResolution.
The name of the resolution field is Subject
maybe you can replace using this code:
if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
{
//create entity context
Entity entity = (Entity)context.InputParameters["Target"];
if (entity.LogicalName != "incidentresolution")
{
return;
}
try
{
entity["subject"] = "replace this with your dynamic case resolution field value";
}
}
But again, it will not give you a pre-filled Resolution field, instead, it will update later.
You can append as well
string strFormerSubject = entity["subject"];
entity["subject"] = String.Format("{0} - {1}", strFormerSubject, "replace this with your dynamic case resolution field value");
To get your related Case Id you can check the attribute: incidentid.
And you can get the value of the resolution field in the case (I guess it is a custom field, is it??) using service.Retrieve to get the related case by Id you found from related incidentid.
I hope this can help you!
Thanks.
I think the message you need to tap in to is the CloseIncidentRequest message. See here: msdn.microsoft.com/.../microsoft.crm.sdk.messages.closeincidentrequest.aspx
This results in an incidentresolution entity record. See here: msdn.microsoft.com/.../gg334468.aspx
i didnt write my code yet, its a question that came to me before writing the plugin.
Because if it was available on the entity, i could maybe use a workflow, but i didnt find it in the fields sector.
which plugin message you are checking?
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Mohamed Amine Mahmoudi
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