Make Marketing email address dynamic

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Posted on by jmachale

Hi, does anyone know if I can reference a field from a related system user (Owner's email address and Name) to the contact as the Sender name and address - the designer does not show these relationships? Thanks,

John.

I've tried {{contact.new_originator.fullname}} where new_originator is a lookup to a system user but it gives the error

From: Dynamic content includes an entity linked to two properties rather than one (the value after the second period probably doesn't belong): {{contact.new_originator.fullname}}.

And it won't save because of this error

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d_radulova 2 User Group Leader on at

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Hi @jmachale ,

You need to sync the User entity first. Marketing App > Settings > User > Publish > give it some time to sync.

Then look for the relationship again. I reckon it will auto-magically show up.

Let us know how you get on.

Thanks,

-DD

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jmachale 35 on at

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Hi DD thanks so much for the fast reply and help! I tried your suggestion about an hour ago but it still has not showed up.

Do I need to add more entities than just the User?

Or maybe I just have to wait longer?

Thanks,

John.

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d_radulova 2 User Group Leader on at

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Have you updated you marketing app recently? On your screenshot, it still looks like the old version, in the new one Contextual has changed to Dynamics Content.

Thanks,

-DD

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jmachale 35 on at

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Excellent thanks again DD I thought it was fully updated but there was another update waiting so now that I've applied it and I can see it matches your screenshot above!

Best Regards,

John.

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d_radulova 2 User Group Leader on at

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I did the same! I was convinced I was fully updated and then..realised I wasn't.

Glad we fixed it in the end though.

Thanks,

-DD

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jmachale 35 on at

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I guess I have more work to do also - it seems I have to create a full journey to test it

And maybe some permissions issues on the sender

if you have any more tips how I can debug it thanks!

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d_radulova 2 User Group Leader on at

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That's an easy one, all you need is

1. create a very basic customer journey (segment and and email)

2. make sure the email addresses on the referenced entity (owner email addresses ) are populated with valid addresses. I don't think it's anything do with permissions, just data quality issues.

Alternatively, you can try a test send from the email screen, rather than a quick send, if it's just for testing.

Thanks,

-DD

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