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Make Marketing email address dynamic

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Posted on by 35

Hi, does anyone know if I can reference a field from a related system user (Owner's email address and Name) to the contact as the Sender name and address - the designer does not show these relationships? Thanks,

John. 

I've tried {{contact.new_originator.fullname}} where new_originator is a lookup to a system user but it gives the error 

From: Dynamic content includes an entity linked to two properties rather than one (the value after the second period probably doesn't belong): {{contact.new_originator.fullname}}.

And it won't save because of this error

  • Suggested answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at
    RE: Make Marketing email address dynamic

    That's an easy one, all you need is 

    1. create a very basic customer journey (segment and and email)

    2. make sure the email addresses on the referenced entity (owner email addresses ) are populated with valid addresses. I don't think it's anything do with permissions, just data quality issues.  

    Alternatively, you can try a test send from the email screen, rather than a quick send, if it's just for testing. 

    Thanks,

    -DD

  • jmachale Profile Picture
    jmachale 35 on at
    RE: Make Marketing email address dynamic

    I guess I have more work to do also - it seems I have to create a full journey to test it

    pastedimage1581182506836v1.png

    And maybe some permissions issues on the sender 

    pastedimage1581182537486v2.png

    if you have any more tips how I can debug it thanks!

  • d_radulova Profile Picture
    d_radulova 2 User Group Leader on at
    RE: Make Marketing email address dynamic

    I did the same! I was convinced I was fully updated and then..realised I wasn't.  

    Glad we fixed it in the end though.

    Thanks,

    -DD

  • jmachale Profile Picture
    jmachale 35 on at
    RE: Make Marketing email address dynamic

    Excellent thanks again DD I thought it was fully updated but there was another update waiting so now that I've applied it and I can see it matches your screenshot above!

    Best Regards,

    John.

  • Suggested answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at
    RE: Make Marketing email address dynamic

    Have you updated you marketing app recently? On your screenshot, it still looks like the old version, in the new one Contextual has changed to Dynamics Content.

    pastedimage1581094933889v1.png

    pastedimage1581094970580v2.png

    Thanks,

    -DD

  • jmachale Profile Picture
    jmachale 35 on at
    RE: Make Marketing email address dynamic

    Hi DD thanks so much for the fast reply and help! I tried your suggestion about an hour ago but it still has not showed up.

    pastedimage1581093840839v1.png

    Do I need to add more entities than just the User?

    pastedimage1581093920717v2.png

    pastedimage1581093988396v3.png

    Or maybe I just have to wait longer?

    Thanks,

    John.

  • Suggested answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at
    RE: Make Marketing email address dynamic

    Hi @jmachale ,

    You need to sync the User entity first. Marketing App > Settings > User > Publish > give it some time to sync.

    pastedimage1581089738603v2.png

    Then look for the relationship again. I reckon it will auto-magically show up.

    pastedimage1581089681333v1.png

    Let us know how you get on.

    Thanks,

    -DD

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