Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Dynamics CRM 2015 and phone express

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

Hi,i use Phone Express application and CRM2015 instance.i always get this erroir message when i open the application:

"field: window Event: command Error: Permission denied"

even thought i remove all the js in all the forms.

Thank you for your help

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM 2015 and phone express

    Hello Youssef,

    I found a similar question being asked back in 2015 and it was unanswered.

    community.dynamics.com/.../170727

    I did a little bit research on this error and the only reason I could find was the trusted server issue like you said. These are the links :

    mahenderpal.wordpress.com/.../quick-tip-for-permission-denied-error-in-ms-crm

    community.dynamics.com/.../quick-tip-for-permission-denied-error-in-ms-crm

    Try adding MS CRM url in trusted site before using MS CRM application and if you still find the issue unresolved I would suggest you to raise a service issue to Microsoft support :

    mbs.microsoft.com/.../CRMSupport

    Hope this helps :)

    Thank you

    Please do verify if you find it helpful :)

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM 2015 and phone express

    @Meharin Sherif ,yes i use CRM Online 2015 Update1.Do you think it is problem of non trusted server?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM 2015 and phone express

    @Rutul Chauhan i am the administrator and still get this error

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM 2015 and phone express

    tushar  yes i have System admin role.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM 2015 and phone express

    Hello Youssef Jabali,

    Are you using CRM Online 2015 Update1? CRM for Tablets App for Android 4.4 is supported on CRM 2015 Update 0.1 or CRM 2013 Service Pack 1 Update rollup 3.
    If not try to upgrade the CRM server to update 0.1 and check if you are still facing this issue

    Hope this helps :)
    Thank you

    Please do verify the answer if you find it helpful :)

  • Suggested answer
    Rutul Chauhan Profile Picture
    Rutul Chauhan 2 on at
    RE: Dynamics CRM 2015 and phone express

    It seems privilege issue

    Check the "System Application metadata" privilege in customization of assigned security role of user who is facing issues.

     

    Regards,

    Rutul

  • Suggested answer
    Tushar2016CRM Profile Picture
    Tushar2016CRM 1,130 on at
    RE: Dynamics CRM 2015 and phone express

    HI ,

    By looking at the error it seems to be a permissions issue ...

    Do you get this error with System admin role also ?

    It might be due to in sufficient priviledges .

    Thanks !

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,401 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans