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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / A/R Write off during c...
Microsoft Dynamics NAV (Archived)

A/R Write off during cash application

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Posted on by Linzer 495

Good Afternoon,

Is there a way to write off balances to a g/l account during cash application?
For example:

Customer invoice is $300.00 and they paid $285.00 and deducted $15 for pricing discrepancy.  Instead of issuing a credit for this can it be written off to a g/l account of our choosing?

Do not want to use payment tolerance for this because you can only have one g/l account tied to payment tolerance.

Thanks.

Linzer

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  • Suggested answer
    Jens Glathe Profile Picture
    Jens Glathe 6,092 on at
    RE: A/R Write off during cash application

    Hi Stacey,

    when you say payment tolerance is out, no. But maybe you could build on the payment tolerance functionality... question is, do you have more than one possible target account for the write-off? Depending on it you would need an allocation table for the applicatoin difference. An experienced NAV partner should be able to do it, but be warned, it is far more complex than it looks at first, and implementation cost of more than one week is really justified.

    Come to think of it, you might want to take a look at the OP-Plus package from gbedv. The have a so-called "extended application" as a feature. When I recall correctly this has a similar feature.

    with best regards

    Jens

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: A/R Write off during cash application

    Is there a way to dispute the characteristic of an "answer"?

    That is no answer.

    The answer is "NO", NAV won't do that.

    The 1990s is calling and wants its software back.  What an antique.

  • Verified answer
    Jens Glathe Profile Picture
    Jens Glathe 6,092 on at
    RE: A/R Write off during cash application

    Hi Raokman,

    thank you for your support ;) I know you're pissed about NAV. However, at least I try to be helpful and share my knowledge about what you can do with NAV or not.

    You easily can use the payment tolerance function to accomplish this. If this is not sufficient (more complexity needed, tolerance accounts depending on whatever, maybe even correction of the original revenue accounts to get "true" revenue for goods sold) then you either need to find the one who has an AddOn for this, or you need to have it implemented, preferrably by a competent NAV partner. And this is the case with other ERP systems, too. If it's not in the base product, buy an AddOn or have it customized. The problem is that not all salespeople have the knowledge or moral inclination to identify the gap from the ERP they sell to what the customer needs/wants. Before the sale is closed.

    with best regards

    Jens

  • Community Member Profile Picture
    Community Member on at
    RE: A/R Write off during cash application

    Why not create a journal entry for the 15$ you can apply it to any g/l account you want?

    Use the description field to document the reason for the deduction.

    When you apply your money use the $15 to pay off the bill.

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