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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Couldn't export re...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Couldn't export responses NPS or see individual responses for NPS

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Posted on by Nethouse 5

I have created a form in Microsoft Customer Voice, with inserted NPS metrics.

It works fine to send, track and it works fine to see aggregated report for all results.

- I cannot see individual response to NPS (the chosen answer is not highlighed)

- Export responses is not working - get an error message "Couldn't export responses"

Please help!

I have the same question (0)
  • Usha Rathnavel Profile Picture
    Usha Rathnavel Microsoft Employee on at
    [quote user="Nethouse"]

    I have created a form in Microsoft Customer Voice, with inserted NPS metrics.

    It works fine to send, track and it works fine to see aggregated report for all results.

    - I cannot see individual response to NPS (the chosen answer is not highlighed)

    - Export responses is not working - get an error message "Couldn't export responses"

    Please help!

    [/quote]

    Hi!

    Can you please share your Form URL, the time you were facing the export responses failure over email to customervoice@microsoft.com? The team will look into it and get back to you with the details.

    Thanks!

  • Suggested answer
    Welly Lee Profile Picture
    Welly Lee Microsoft Employee on at

    Hi -- we have fixed issues with excel export and change the styling on the NPS. The highlight was previously too subtle, we have changed the styling for the marked NPS score -- see below:

    pastedimage1600737215838v1.png

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