web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Couldn't export re...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Couldn't export responses NPS or see individual responses for NPS

(0) ShareShare
ReportReport
Posted on by Nethouse 5

I have created a form in Microsoft Customer Voice, with inserted NPS metrics.

It works fine to send, track and it works fine to see aggregated report for all results.

- I cannot see individual response to NPS (the chosen answer is not highlighed)

- Export responses is not working - get an error message "Couldn't export responses"

Please help!

I have the same question (0)
  • Usha Rathnavel Profile Picture
    Usha Rathnavel Microsoft Employee on at
    [quote user="Nethouse"]

    I have created a form in Microsoft Customer Voice, with inserted NPS metrics.

    It works fine to send, track and it works fine to see aggregated report for all results.

    - I cannot see individual response to NPS (the chosen answer is not highlighed)

    - Export responses is not working - get an error message "Couldn't export responses"

    Please help!

    [/quote]

    Hi!

    Can you please share your Form URL, the time you were facing the export responses failure over email to customervoice@microsoft.com? The team will look into it and get back to you with the details.

    Thanks!

  • Suggested answer
    Welly Lee Profile Picture
    Welly Lee Microsoft Employee on at

    Hi -- we have fixed issues with excel export and change the styling on the NPS. The highlight was previously too subtle, we have changed the styling for the marked NPS score -- see below:

    pastedimage1600737215838v1.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the January Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 131 Super User 2026 Season 1

#2
Jimmy Passeti Profile Picture

Jimmy Passeti 46 Most Valuable Professional

#3
NeerajPawar Profile Picture

NeerajPawar 41

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans