RMA Setup question

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Posted on by Bron

I'm setting up RMA (field service module) - when I create the RMA - I select a standard inventory item (not returning a specific invoice). I receive RMA and the item on RMA goes into inventory. I then mark ready to close - and then I close the RMA.

The RMA setup auto creates a sales document (invoice, return depending on RMA Type). However, the actual sales document created is not using the specific item number on the RMA - it is defaulting and using the Invoice Item Number from the setup window) why would an RMA with a specific sales inventory item number create a sales document with the 'generic' default setup item number?

GP2013

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Marisol Carlassare 105 on at

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Hi Bron,

Really i am no pretty sure why this is happening, but try this

go to Msdgp>Tools>Set up>Project>Return setup

Check the Bullet " Inactivate Consolidation"

regards

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