Dynamics Community Forum Thread Details

Security role for Convert to Case from Service Activity

I was trying to convert to case from service activity getting below issue

<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xml:lang="en-US">SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: babe5a60-ae7d-e711-9410-005056a86695, OwnerId: acfc1390-0666-e711-9410-005056a86695, OwnerIdType: 8 and CallingUser: 0e9d8499-1771-e711-9410-005056a86695. ObjectTypeCode: 4200, objectBusinessUnitId: 09db1390-0666-e711-9410-005056a86695, AccessRights: WriteAccess </faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../XMLSchema-instance"><ErrorCode>-2147187962</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/><Message>SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: babe5a60-ae7d-e711-9410-005056a86695, OwnerId: acfc1390-0666-e711-9410-005056a86695, OwnerIdType: 8 and CallingUser: 0e9d8499-1771-e711-9410-005056a86695. ObjectTypeCode: 4200, objectBusinessUnitId: 09db1390-0666-e711-9410-005056a86695, AccessRights: WriteAccess </Message><Timestamp>2017-08-24T07:21:05.4995935Z</Timestamp><InnerFault><ErrorCode>-2147187962</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/><Message>SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: babe5a60-ae7d-e711-9410-005056a86695, OwnerId: acfc1390-0666-e711-9410-005056a86695, OwnerIdType: 8 and CallingUser: 0e9d8499-1771-e711-9410-005056a86695. ObjectTypeCode: 4200, objectBusinessUnitId: 09db1390-0666-e711-9410-005056a86695, AccessRights: WriteAccess </Message><Timestamp>2017-08-24T07:21:05.4995935Z</Timestamp><InnerFault i:nil="true"/><TraceText i:nil="true"/></InnerFault><TraceText i:nil="true"/></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

Below are the security roles screen shot given to the team.

Please let me know the security roles to be provided for Convert To case from Service ACTIVITY.

Thank You