Inventory close

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Posted on by joebongiorno

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We have been trying to close inventory for the past couple days. We are having issues and not sure why. We cancelled and reran. Inventory seemed to have closed now...th batch progression is showing 100%. But for some reason on the inventory and closing adjustment screen it is still showing as not closed. I tried to do a resume calculation. But not working. Seem to be getting block. This is the message we are getting:

Does anyone know what this means?

5078.error.png

Thanks

Joe

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joebongiorno 454 on at

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I have attached the screenshot

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Ludwig Reinhard Microsoft Employee on at

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Hi,

Can you share the inventory and closing adjustment screen that is still showing as not closed?

Is this the first time this happened or did you experience something similiar in the past?

Best regards,

Ludwig

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joebongiorno 454 on at

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We never had issues like this time. We close the inventory on a weekly basis. This was the last week of the year. So we have an inventory count and many adjustments put through. Every other week closed fine. But now we are stuck here with this last week.

This is the closing screen. See below.

This is the batch job. It progressed to 100%..but it still showed the red x (above).

Not sure what to do

Thanks

Joe

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joebongiorno 454 on at

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This is the log error I am getting:

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Ludwig Reinhard Microsoft Employee on at

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Hi,

If you cannot resume the job and if you cannot find out what might be wrong with your item no. 30179 then I would suggest that you try to get some technical help either from MS or from a developer.

I would not try playing around with the cancellation functionality in the live environment in order to make things not worse.

Try to get some help asap because I believe that there is nothing that you can do directly from the AX client.

Best regards,

Ludwig

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joebongiorno 454 on at

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My IT dept has contacted our consultants and waiting for help from them.

I could tell you that we installed a patch last week. So maybe this was the problem. On sandbox, they will remove the patch and rerun the close to see if we still have this issue.

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Ludwig Reinhard Microsoft Employee on at

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The new patch might be related to this issue.

Would be great if you could keep us updated here.

Many thanks and best regards,

Ludwig

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joebongiorno 454 on at

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New patch does not seem to be the issue. Removed it on sandbox, ran the close and still does not want to close.

I reran the close up to the day before my YE end date Friday Feb 2, 2018 (YE date is Saturday Feb 3, 2018). It closed no problem up to Feb 2, 2018. Not I am running the close for Feb 3, 2018 (just one day) and having issues. It seems to be stuck again. I can tell you we had a YE inventory count and made many adjustments as at Feb 3, 2018. This has to be causing the problem. But not sure how to fix this or why this is causing the problem?

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Ludwig Reinhard Microsoft Employee on at

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Hi joebongiorno,

What kind of adjustments have been made?

Do you have some infos on that?

Best regards,

Ludwig

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joebongiorno 454 on at

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Regarding the adjustments...there were some errors...in total we ended up having over 20,000 line adjustments. Could this be the reason?

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